Password guidelines and tips

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Passwords must contain at least eight characters, and must include at least one uppercase character, one lowercase character, one numeric character, and one special character (such as @, #, or $). All passwords expire after 90 days.

To create more secure passwords, increase the number of characters and use additional characters from all three types of acceptable characters (listed below).

Acceptable characters

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Use passwords like this

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Do NOT use passwords like this

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Other important information

Note: If anyone makes ten consecutive attempts to log in to a portal using an incorrect password, we will disable the login. We will also send an email message to the email address that is assigned to the portal login; the email message notifies the user of the unsuccessful login attempts, and provides a link to enable the login. We will enable the login after 30 minutes or when the user clicks the link in the email message.

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