Requesting a remote security wipe of a mobile device that is synced with Virtual Office CS or SaaS Microsoft Exchange

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If you have a mobile device that is synced with Virtual Office CS or SaaS Microsoft Exchange and that device has been lost or stolen, you can request a remote wipe that will remove your synced data from the device. The remote security wipe will remove your Microsoft Exchange email, contacts, calendar, notes, and tasks from the device.

To request a remote security wipe of your device, please contact our Web Services Support team by calling (800) 968-0600 and following the prompts to reach the Web Services Support team.

Our Support team must receive one of the following before they can perform the remote security wipe.

  • An email message from the Virtual Office CS or SaaS Microsoft Exchange account with which the device is synched. This email message must state that the sender authorizes Thomson Reuters to remove synched data from the device.
  • An email message from the firm licensee's Virtual Office CS Microsoft Exchange address. The message must state that the firm licensee authorizes Thomson Reuters to remove synched data from the device, and it must contain the following information.
    • The first and last name of the NetStaff CS user
    • The email address of the NetStaff CS user
    • The type of mobile device from which the data will be wiped

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Web Services Support:

After you receive the email message from the customer or licensee, send an email message to cs.customersystemsmonitoring@thomsonreuters.com that contains the following. 

Subject REQUEST: Remote Wipe of Customer’s ActiveSync device
Body
  • “Customer is requesting that the following user’s device be remotely wiped. Authorization email is attached.”
  • First name / last name / email address / portal ID / device type of the user whose device will be wiped
Attachment Attach the email message from the customer or licensee that authorizes Thomson Reuters to remove synced data from the device.
Special instructions Any special instructions by the firm? Ex: Wipe the device ASAP or after 5 p.m., etc.

After you receive an email confirmation of the wipe from Customer Systems, contact the customer or licensee to notify him that the wipe was successful.