Digita NetStaff
If you lose access to your mobile device, you can use one of your own temporary emergency access codes to log in to your account. You can generate new codes via your own account profile page.
Note: If you're currently unable to access your mobile device and don't have a valid emergency access code of your own, contact your firm administrator to have them generate a code for you.
We strongly recommend generating these codes now and storing them in a safe place so you have them ready to use in the event that you lose access to your mobile device or other MFA method.
To generate a new batch of emergency access codes for your own account, complete the following steps using your Digita NetStaff login.
- Log in to Digita NetStaff.
- Click your name near the upper-right corner of the screen and choose Manage Multi-factor Authentication.
- On the Multi-factor Authentication screen, click the Generate New Codes button to create a new batch of emergency access codes.
Notes
- You'll have to enter your password each time you generate new codes.
- Generating new codes will replace any codes that you generated previously.
- Store the emergency access codes in a locked safe or other secure location.
Notes
- Each emergency code can be used only one time. After you enter a code to log in, that code is expired.
- Each time you generate a batch of emergency codes, any codes from a previous batch are disabled and will no longer work. Only the current batch of codes are valid.
- If you're currently unable to access your mobile device and don't have a valid emergency access code of your own, contact your firm administrator to have them generate a code for you.
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