Learning about multi-factor authentication devices

A multi-factor device is a physical object such as a key fob or a small card which is used to increase data security by enabling multi-factor authentication (MFA). These portable devices enable you to implement MFA in environments where users can't easily use MFA apps on mobile devices such as smartphones or tablets.

Supported MFA devices

Currently, our products support the Thomson Reuters Authenticator card, which is an MFA device about the size of a credit card. These cards can be especially helpful as a secondary or backup authentication option when you don't have your mobile device with the Thomson Reuters Authenticator mobile app available.

Setting up a MFA device

To pair a Thomson Reuters Authenticator card with your account, complete the following steps.

  1. Log in to Digita NetStaff.
  2. Click your name near the upper-right corner of the screen and choose Manage Multi-factor Authentication.
  3. Click the Add Option button and enter your password.
  4. Click Get Started.
  5. On the Choose multi-factor option screen, click the lateral arrow buttons until USE A MULTI-FACTOR DEVICE is displayed.
  6. Click the Choose button.
  7. Enter the 9-digit device ID on the back of the card, then press the button in the lower-right corner of the front of the card to display a one-time code.
  8. Enter the code displayed in the window on the card and click Next.
  9. Edit the name of the multi-factor option, if desired, and click Finish.

How MFA devices work

When logging in to your software or our website with MFA enabled, you'll be prompted to verify your account. If you're using an MFA device such as the Thomson Reuters Authenticator card, you'll log in as follows.

  1. Enter your username and password as normal.
  2. When prompted to verify the login request, click the Enter a code link.
  3. Use your Authenticator card to generate a numerical code, then enter that code in the field provided.
  4. Click Go to finish logging in.

For more information about other multi-factor authentication methods, see Choosing a multi-factor authentication option.

Related topics

Multi-factor authentication overview

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