Setting up multi-factor authentication for your login

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If multi-factor authentication has been enabled as an option for your firm, you can manage it for your own login.

Setting up multi-factor authentication for your login

A common method for using multi-factor authentication is to have a mobile device on which the Thomson Reuters Authenticator app is installed, and to use this app when logging in.

  1. Log in to Digita NetStaff.
  2. Click your name near the upper-right corner of the screen and choose Manage Multi-factor Authentication.
  3. Click Add Option to set up multi-factor authentication.
  4. Enter your password and click Enter.
  5. On the Multi-Factor Authentication Setup screen, click Get Started.
  6. Follow the instructions to set up multi-factor authentication using any of these options .
    • Thomson Reuters Authenticator mobile app: download and install the app on your mobile device and scan the QR code
    • Third-party multi-factor authentication app: download and install a TOTP-compliant app on your mobile device and scan the QR code

    Note: As part of the setup process, you may need to scan a QR code generated in the setup wizard. When prompted, open your mobile app and tap Settings > Add Account (or the plus sign) to scan the QR code.

  7. You've successfully setup multi-factor authentication! As a final step, we strongly recommend generating emergency codes in the event you lose access to your device. More details about generating your own emergency access codes.

Switching to a different mobile device

If you lose your mobile device, or need to pair a different mobile device with your login, follow these steps.

  1. Click your name near the upper-right corner of the Digita NetStaff portal and choose Manage Multi-factor Authentication.
  2. Click the Add Option.
  3. Follow the steps above to add an authentication method.
  4. Click Remove next to the method you no longer wish to use.

If you cannot access your mobile device or other authentication method, you can ask the firm administrator to generate a 24-hour numerical code that you can use during the login process. This code will remain in effect for 24 hours, so you may need to enter it multiple times. After 24 hours, you should no longer need the code.

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