Reinstalling Planner CS

If you are troubleshooting and need to reinstall Planner CS, complete the following procedure.

If you want to uninstall Planner CS, see Uninstalling Planner CS.

  1. Close Planner CS and any open applications, including background virus protection applications, on all workstations.
  2. Verify that you’re logged in to your computer or server as an administrator. Consult your firm's IT professional for assistance.
  3. Navigate to X:\WinCSI, where X is the mapped drive or network location where Planner CS is installed.
  4. Rename both the $UTPSYS and UTP folders. If you receive a message that the folder is in use, verify that Planner CS is closed on all workstations. If you continue to receive the message, reboot the server to close all open files.
  5. Access the list of products to download at cs.thomsonreuters.com/support/downloads, and click the Planner CS link.
  6. Click Proceed to Download.
  7. Click the Download now button.
  8. Navigate to the EXE file that you downloaded from our website. If you saved the file to the browser’s default location, the EXE will be in your DOWNLOADS folder.
  9. Right-click the EXE and choose Run as Administrator to start the installation wizard.
  10. Follow the installation prompts to complete the installation. Make sure to install the Platform and Federal products, as well as any additional products you need.
  11. After the installation is complete, download and apply updates.

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