This topic compiles important information related to your software, such as the status of known issues, recently corrected problems, and answers to common questions.
When opening CS Professional Suite Desktop Applications, if you did not mark the “Always allow onvio.us to open links of this type in the associated app” on the "This site is trying to open CS Professional Suite" dialog the first time you went to log in, there is an issue where you may not be prompted with that screen on the next log in attempt if the default browser/previously opened browser tabs are not closed.
Due to the dialog not popping up, you will receive the “"Something Went Wrong, Authentication is Taking Too Long" message”.
Workaround: Close the browser completely and let the next sign in attempt open a new browser instance. Once you are prompted with the dialog, mark the “Always allow…” option.
Planner CS 2023 will be available for download in the morning on Mon., Nov. 20. Please be patient in the morning on Nov. 20 for the installation file to be available to download in Your Account. Planner CS is scheduled for release to Virtual Office/SaaS on Friday Nov. 17. We will update this notice if the release date changes.
We are aware of some firms on VO/SAAS getting an error when printing from Planner to FileCabinet. The error is "MS .NET Framework - Unhandled exception has occurred... - Printer does not support the given paper size."
Our development team is working on getting this resolved as soon as possible.
Workaround: Choosing a print driver that is not FileCabinet works in most cases.
If you are a Virtual Office CS user and you attempt to access a CS Professional Suite application and are being prompted to input a firm ID and PIN, please login to Your Account and verify that you have renewed your software.