Practice CS: Alerts and notices

Alerts and notices

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Reported Date Category Reported Version Status Modified Date Fixed Version Synopsis
03/23/20 Projects All Notice 05/12/20 N/A Projects/Dates Impacted by New Filing Deadline
On Friday, March 20th, the Treasury Department and Internal Revenue Service announced that the federal income tax filing due date is automatically extended from April 15, 2020 to July 15, 2020. Thomson Reuters is currently in communication with the IRS to gain an understanding of these changes, and how they expect software providers to respond. We recognize that this change will have an impact on your Projects. We have updated our articles to reflect how to change project due dates for the new deadline and can be found here - Changing project due dates because of COVID-19 tax extension
03/23/20 All All Fixed 03/30/20 N/A Communication & Posting Delay
We are currently experiencing delays with emails and email notifications being sent for CS Professional Suite, Onvio and GoFileRoom AdvanceFlow (including creation of portals, posting documents to portals, and eSigantures). You may see a delay of 4 hours receiving backlogged notifications. This hsa been addressed and all notifications in the backlog have been cleared.
02/29/20 Practice CS All Fixed 03/30/20 Fixed Slowness in Practice CS
If you are experiencing slowness within Practice CS in Virtual Office/SaaS, please check you file locations under Setup>System Configuration>File Locations and make sure that each of the data locations point to the Y drive and their respective program data folder. If you would like some assistance with this, please call into support and we will be happy to assist you.
03/12/20 Reports 2019.2.4 Fixed 03/30/20 2019.2.5 Period Reconciliation slow to print

Currently, there is an issue with the Period Reconciliation report, many will experience a delay when printing. An update (2019.2.4) was released on 3/30/20 to address performance concerns.

02/26/20 Platform/Authentication N/A Fixed 03/30/20 Fixed "An Error occurred with your request. Please try again" message when resetting your password
We have identified an issue where resetting your password through the CS Professional Suite software results in the error message "An Error occurred with your request. Please try again". We are working on getting an update pushed out to fix this issue. In the meantime, if you come across this issue, please follow the steps under the section "Updating your Thomson Reuters ID password" in the following Help & How To Center article Password Reset

*UPDATE* The fix for this issue was pushed on 03/19/2020







Important! End of support for Windows 7

In January 2020, Microsoft ended support for Windows 7. Because Thomson Reuters cannot support customers using our applications on unsupported operating systems, Practice CS is no longer supported on Windows 7.. We strongly recommend that you upgrade your workstations to a supported operating system as soon as possible. For more information, see End of support for Windows 7 in our Help & How-To Center.

01/24/19 Security N/A Notice 02/28/20 Notice Internal customers can't log in to desktop applications

If you are an internal person and unable to log in, follow the steps in this article to resolve.

Important! Do NOT provide this resolution to external customers. If this is happening to an external customer, troubleshoot as you normally would.