Practice CS alerts and notices

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Reported Date Category Reported Version Status Modified Date Fixed Version Synopsis
06/21/24 Platform N/A Notice 06/21/24 N/A End of support for Microsoft SQL Server 2014

As of July 9, 2024, Microsoft is ending support for SQL Server 2014. If Practice CS is running on SQL Server 2014, you'll need to upgrade to SQL Server 2016 or higher on the machine where SQL Server is installed. For more information, see Upgrade or Install a Microsoft SQL Server instance in Help and Support. Note: If you are using Virtual Office CS or Software as a Service (SaaS), no action is necessary.

05/22/24 Technical Support N/A Notice 05/22/24 N/A Rightworks Support

If you are contacting Thomson Reuters for Rightworks Support, then please call 888-740-8850 to work with Rightworks directly.

05/06/24 CS Payments 2023.2.0 Open 05/20/24 TBD Error -9999 The transaction state is Submitting. Authentication failure on CS Payment.

Update:On Monday, May 20th, we have received additional reports that some firms are still receiving errors when trying to process a CS Payment. Our Development team is investigating this issue.

While trying to process a payment some firms are reporting the following errors. The transaction state is Submitting. Authentication failure on CS Payment. Re-submit the transaction and login with your CS Payment credentials when prompted.

Workaround: We have found that the following has worked for some firms:

1. Clear browsing history and retry payment

2. Refresh CS Payment (CTRL + F5) and retry payment

3. Setup > Firm > Billing and A/R > Setup CS Payment > clear all InterceptEFT credentials and Electronic Funds > Save > Re-populate all fields > save.

4. Setup > Clients > Billing and A/R > Manage Client Accounts > delete bank account > readd bank account

5. Try manual entry/swipe

Firms can also process the payment in Practice CS as a check or cash and put in the comments that the payment was processed at Kotopay’s website. Then go to Kotopay’s website and process the Credit Card or ACH payment there and then apply the payment to the invoice.

05/06/24 CS Payments 2023.2.0 Fixed 05/06/24 Fixed Error -9999 unexpected error on CS payment, no primary server is found

While trying to process a payment some firms are reporting the following errors. (Error -9999 unexpected error on CS payment, no primary server is found.)

Workaround: We have found that the following has worked for some firms:

1. Clear browsing history and retry payment

2. Refresh CS Payment (CTRL + F5) and retry payment

3. Setup > Firm > Billing and A/R > Setup CS Payment > clear all InterceptEFT credentials and Electronic Funds > Save > Re-populate all fields > save.

4. Setup > Clients > Billing and A/R > Manage Client Accounts > delete bank account > readd bank account

5. Try manual entry/swipe

Firms can also process the payment in Practice CS as a check or cash and put in the comments that the payment was processed at Kotopay’s website. Then go to Kotopay’s website and process the Credit Card or ACH payment there and then apply the payment to the invoice.

01/24/24 TR Account N/A Notice 01/24/24 N/A Thomson Reuters Account Security Control

Thomson Reuters enabled a new security control on the evening of Tuesday, January 23, 2024, that notifies users who sign into their software using Thomson Reuters Account credentials that are known to be compromised. Users who sign in with credentials that were compromised will receive an email notification from access.info@thomsonreuters.com advising you to update your account password immediately. This new security control does not impact users with federated SSO.

12/13/23 Platform N/A Fixed 12/23/23 N/A Error "Unable to connect to SQL database"

When opening Practice CS in Virtual Office CS, some firms previously received an error message “unable to connect to SQL database”. We implemented a fix and we will monitor to ensure that it is fully resolved.

12/11/23 Library N/A Fixed 1/04/24 N/A Practice CS Library not loading

When accessing the Practice CS portlet or when navigating to https://www.practicecsconnection.com/, the Practice CS library does not load. Please use the below link to access the Practice CS library until further notice: https://www.thomsonreuters.com/en-us/help/practice-cs/custom-format-library.html.

11/27/23 Log In N/A Open 11/27/23 N/A "Something Went Wrong, Authentication is Taking Too Long" message when signing in

When opening CS Professional Suite Desktop Applications, if you did not mark the “Always allow onvio.us to open links of this type in the associated app” on the "This site is trying to open CS Professional Suite" dialog the first time you went to log in, there is an issue where you may not be prompted with that screen on the next log in attempt if the default browser/previously opened browser tabs are not closed.

Due to the dialog not popping up, you will receive the "Something Went Wrong, Authentication is Taking Too Long" message.

Workaround: Close the browser completely and let the next sign in attempt open a new browser instance. Once you are prompted with the dialog, mark the “Always allow…” option.

11/16/23 Two-factor Authentication N/A Notice 11/22/23 N/A Thomson Reuters Account Help and Training Video Library

The new sign in experience using the Thomson Reuters Account released in the morning on November 18, 2023.

The Thomson Reuters Account provides different methods to authenticate to ensure your account is secure.

Please see the Training Video Library for short videos on upgrading to the Thomson Reuters Account.

To learn more, please navigate to the help article Prepare to upgrade to the Thomson Reuters Account.

11/21/23 Platform N/A Notice 11/21/23 N/A Error when Opening Practice CS: Something went wrong. Failed to Authenticate

If you receive the error “Something went wrong. Failed to Authenticate” when opening Practice CS, to fix the issue, login to your Thomson Reuters Account, in Profile details, select Edit profile, include your first and last name, save and try to open again.

11/18/23 Licenses 2023.2.0 Fixed 11/18/23 Fixed Error When Accessing Practice CS on Software as a Service

We are aware of an issue with expired licenses with Practice CS users who are on our Software as a Service platform. We are working on this with highest priority. We will update this notice when more information is available.

11/01/23 VO/SaaS N/A Fixed 11/01/23 Fixed Error launching Practice CS on Virtual Office/SaaS

Based on our internal metrics, we are aware that some customers are receiving an error when launching Practice CS within Virtual Office CS and Software as a Service. We are currently working to restore services. Please visit our status page at tax.tr.com/status for updates.

10/19/23 TR Authenticator App N/A Fixed 10/19/23 N/A TR Authenticator App for Android

The Thomson Reuters Authenticator app released an update to Google Play for Android that inadvertently removed account information. We have released an updated version of the app so that issue will no longer occur.

11/28/22 Billing 2022.2.0 Fixed 12/07/22 2022.2.1 When clicking on Billing\ Recurring Bill the Program Errors Out and closes.

When clicking on Billing\Recurring Bill the Program Errors Out and closes. The issue is that if the Name in the Client Description or the Engagement Description is longer than 30 characters the error happens. We will work to address this issue, for now a work around is to shorten the description.

ADO 1846898

We have a fix in place which is being tested and tentatively scheduled for a release to Virtual Office/SaaS the evening of Sunday, December 4th and available the morning of Monday, December 5th.

11/22/22 Platform 2022.2.0 Notice 11/22/22 N/A Release of v2022.2.0 release of Practice CS

The 2022.2.0 release of Practice CS is tentatively scheduled for release to Virtual Office/SaaS on November 28th, 2022. It will tentatively be available for download on December 12th, 2022.

01/25/22 Licenses 2021.3.0 Open 01/25/22 TBD Help > About Practice CS > Download License > Mentions ZIP code which is not accepted

Within Practice CS When downloading licenses from Help > About Practice CS > Download License > it Mentions ZIP code which is not accepted and only the license PIN is accepted. We will be removing the word 'ZIP Code' in a future update.

01/10/22 Systems 2021.3.0 Open 01/10/22 TBD Practice Stack Trace Error, Error Code: -2147467259 coming up for all users from time to time GDI+

We are currently investigating an issue that is causing some users to intermittently get an error within Practice CS "A generic error occurred in GDI+" which causes the application to close. You can re-open the program and resume working as is. We will update this alert as soon as we have more information.

12/09/21 Licenses N/A Notice 12/09/21 N/A License issues after installing latest Practice CS update

After updating Practice CS to the latest version [2021.3.0.3] some users are getting errors that they are not licensed for Practice CS. The most common cause for this is permissions. Practice CS will need to be run as admin and once opened navigating to Help > About and Downloading Licenses via the License PIN Code. This only needs to be done once. Once this is completed you can run Practice CS without admin and should no longer get license errors.

11/05/21 NetFirm CS N/A Notice 11/05/21 N/A Multi-Factor Authentication Setup

Here are the resources for setting up Multi-Factor Authentication in our Multi-Factor Authentication Overview. If you are having further issues please go to Contact Us with description of your issue and we can assist.

11/01/21 Integration N/A Open 11/01/21 N/A GoFileRoom Practice CS Portlet 'My Workflow' giving script errors

We are currently looking into an issue that is causing script errors to occur when accessing the 'My Workflow' portlet within Practice CS Dashboards

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