There is currently an issue when attempting to login to the Mobile CS application. Our Product Team is investigating, and we will provide an update when it is resolved.

We are aware that Practice CS is slow to open for some firms on Virtual Office\SaaS. The program is taking a few minutes to load, but once it opens the performance is normal. Our development team is currently investigating this issue.

Firms are getting an e-mail error when sending an e-mail (invoice Practice CS) from the draft folder. Error will list the recipient email and state "This e-mail couldn't be delivered because the e-mail address wasn't recognized." Retyping the address does fix the issue.

We are currently investigating a new issue that is intermittently impacting some people from paying invoices through NetClient. Giving error "An unknown exception has occurred. Please close your browser and try again"

Thomson Reuters utilizes current security best practices as part of our commitment to our customers. Along with many in the industry, including current IRS Safeguards, we rely on the National Institute of Standards & Technology (“NIST”) for security policies and practices. Due to recent changes to the IRS Trusted Customer Requirements for 2021, Thomson Reuters has removed the use of reCAPTCHA in the login process for Onvio, NetFirm CS, NetClient CS and CS Professional Suite desktop products effective 10/01/2020. In addition Thomson Reuters has already instituted support for multi-factor authentication, an IRS requirement that all tax software providers must be in compliance with by 2021. To learn more about the importance of MFA, please visit our website.

Due to the format changes between the Ideas Community and Idea Incubator platforms, most of the Ideas Community ideas were not migrated to the Idea Incubator. Generally speaking, most products brought over the top 10 ideas from their respective Ideas Community. Outside of that, ideas submitted under the Ideas Communities have been archived for the Product Team to review as needed.

As part of our stronger focus on our customers, your input and expectation for implementation, the Idea Incubator will do a better job of letting you know when we are not able to implement a submission and help us collectively to select and prioritize the best submissions for implementation moving forward.

As of Friday, August 21st, ideas submitted under the Ideas Community will no longer be available for public viewing. We apologize for any inconvenience and encourage you to share anything that you feel is missing on the Idea Incubator as a result of the migration.

On Friday, March 20th, the Treasury Department and Internal Revenue Service announced that the federal income tax filing due date is automatically extended from April 15, 2020 to July 15, 2020. Thomson Reuters is currently in communication with the IRS to gain an understanding of these changes, and how they expect software providers to respond. We recognize that this change will have an impact on your Projects. We have updated our articles to reflect how to change project due dates for the new deadline and can be found here -  Changing project due dates because of COVID-19 tax extension

In January 2020, Microsoft ended support for Windows 7. Because Thomson Reuters cannot support customers using our applications on unsupported operating systems, Practice CS is no longer supported on Windows 7.. We strongly recommend that you upgrade your workstations to a supported operating system as soon as possible. For more information, see End of support for Windows 7 in our Help & How-To Center.