Practice CS: Alerts and notices

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Online Product Status

Reported Date Category Reported Version Status Modified Date Fixed Version Synopsis
01/12/21 Mobile CS 2020.2.0 Open 01/12/21 TBD Unable to access Mobile CS or Mobile CS Link

There is currently an issue when attempting to login to the Mobile CS application. Our Product Team is investigating, and we will provide an update when it is resolved.

10/27/20 Performance 2020.2.0 Open 10/27/20 TBD Practice CS on Virtual Office and SaaS is slow to open

We are aware that Practice CS is slow to open for some firms on Virtual Office\SaaS. The program is taking a few minutes to load, but once it opens the performance is normal. Our development team is currently investigating this issue.

10/13/20 Release 2020.2.0 Notice 10/13/20 Release of v. 2020.2.0 update of Practice CS

The v. 2020.2.0 update of Practice CS is tentatively scheduled for release on Monday, October 19th for Virtual Office and SaaS firms. The release will be applied to Virtual Office/SaaS the night of Sunday, October 18th and available the next morning.

The Web Download for Practice CS 2020.2.0 will tentatively be available on Monday, November 2nd for Desktop users.

Integration with 2020 UltraTax is included in this release.

10/09/20 VO/SAAS 2016.2.3 Verified 10/09/20 E-mail error when sending invoice from Outlook Drafts folder

Firms are getting an e-mail error when sending an e-mail (invoice Practice CS) from the draft folder. Error will list the recipient email and state "This e-mail couldn't be delivered because the e-mail address wasn't recognized." Retyping the address does fix the issue.

10/07/20 Integration N/A Investigating 10/07/20 N/A Intermittent error when paying Invoice through NetClient

We are currently investigating a new issue that is intermittently impacting some people from paying invoices through NetClient. Giving error "An unknown exception has occurred. Please close your browser and try again"

09/30/20 Platform N/A Notice 09/30/20 Notice Removal of reCAPTCHA

Thomson Reuters utilizes current security best practices as part of our commitment to our customers. Along with many in the industry, including current IRS Safeguards, we rely on the National Institute of Standards & Technology (“NIST”) for security policies and practices. Due to recent changes to the IRS Trusted Customer Requirements for 2021, Thomson Reuters has removed the use of reCAPTCHA in the login process for Onvio, NetFirm CS, NetClient CS and CS Professional Suite desktop products effective 10/01/2020. In addition Thomson Reuters has already instituted support for multi-factor authentication, an IRS requirement that all tax software providers must be in compliance with by 2021. To learn more about the importance of MFA, please visit our website.

08/20/20 All N/A Notice 08/20/20 N/A Ideas Community posts will not be migrated to Idea Incubator

Due to the format changes between the Ideas Community and Idea Incubator platforms, most of the Ideas Community ideas were not migrated to the Idea Incubator. Generally speaking, most products brought over the top 10 ideas from their respective Ideas Community. Outside of that, ideas submitted under the Ideas Communities have been archived for the Product Team to review as needed.

As part of our stronger focus on our customers, your input and expectation for implementation, the Idea Incubator will do a better job of letting you know when we are not able to implement a submission and help us collectively to select and prioritize the best submissions for implementation moving forward.

As of Friday, August 21st, ideas submitted under the Ideas Community will no longer be available for public viewing. We apologize for any inconvenience and encourage you to share anything that you feel is missing on the Idea Incubator as a result of the migration.

07/24/20 Idea Incubator ALL Notice 07/24/20 N/A Certificate Error when Logging into the Idea Incubator
We are receiving reports of the following error when signing into the Idea Incubator:

Single Sign on Failure: SAML response missing X.509 Certificate

To correct this issue, please use the following link for the Idea Incubator: You can also refresh the page, but you may need to enter your credentials again.

03/23/20 Projects All Notice 05/12/20 N/A Projects/Dates Impacted by New Filing Deadline
On Friday, March 20th, the Treasury Department and Internal Revenue Service announced that the federal income tax filing due date is automatically extended from April 15, 2020 to July 15, 2020. Thomson Reuters is currently in communication with the IRS to gain an understanding of these changes, and how they expect software providers to respond. We recognize that this change will have an impact on your Projects. We have updated our articles to reflect how to change project due dates for the new deadline and can be found here -  Changing project due dates because of COVID-19 tax extension







Important! End of support for Windows 7

In January 2020, Microsoft ended support for Windows 7. Because Thomson Reuters cannot support customers using our applications on unsupported operating systems, Practice CS is no longer supported on Windows 7.. We strongly recommend that you upgrade your workstations to a supported operating system as soon as possible. For more information, see End of support for Windows 7 in our Help & How-To Center.

01/24/19 Security N/A Notice 02/28/20 Notice Internal customers can't log in to desktop applications

If you are an internal person and unable to log in, follow the steps in this article to resolve.

Important! Do NOT provide this resolution to external customers. If this is happening to an external customer, troubleshoot as you normally would.

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