Use the Schedules tab to view staff schedules and assign items to staff members based on their qualifications and availability. You can find more potential work items for staff, identify urgent items for selected staff members, and reschedule work from one staff member to another.

To access the Schedules tab, choose Actions > Manage Staff and click the Schedules tab.

Staff Schedules

Click a staff member in the upper pane to display their scheduled items, potential work items, and urgent items in the lower pane.

• Click the Day, Work Week, Week, Month, or Timeline button in the toolbar to specify how you want to view the staff calendars.
• The available hours for the selected staff are for the date range you specify on the Schedule Items subtab.

Schedule Items, Potential, and Urgent subtabs

The Schedule Items, Potential, and Urgent subtabs in the Staff pane list all of the schedule items that meet the specified criteria.

• The Schedule Items subtab shows work items assigned to the selected staff member for the specified date range
• The Potential subtab shows unassigned work items for which the selected staff member is qualified and for the specified date range
• The Urgent tab shows work items assigned to the selected staff member that meet the criteria for urgency as defined in user preferences.

Calendar Options

In the Calendar Options pane, mark the checkbox for each type of schedule item you want to display in the staff calendar.

Related topics

• Selecting the staff to display
• Selecting the schedule items to display
• Assigning schedule items
• Unscheduling items

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