Troubleshooting application update errors

Alerts and notices

If you cannot apply updates, try the following solutions.

If your computer is on a network:

  • Ensure that no one else has ToolBox CS open when you apply updates.
  • Apply updates from a different computer.


  • ToolBox CS closes automatically before applying updates.
  • If CS Connect encounters a problem while applying updates, the updates are not applied and the application remains at the most recent successfully updated version. In this case, subsequent updates for the current session are placed on hold.
  • At the end of a CS Connect call, CS Connect will prompt you to apply any downloaded updates that have not been applied, even if updates were not downloaded during that particular call.
  • If CS Connect receives a busy signal or no answer when attempting to connect to our secure data centers, it will attempt to reconnect up to nine times during a one-hour period.
  • While the Online Status dialog displays, the computer is connected to our secure data centers. CS Connect automatically logs off from those servers and disconnects the call after it completes its processes. However, you can click the Cancel Call button at any time to disconnect the call. If you accidentally disconnect the call while downloading updates, you will need to connect to our secure data centers later to download the remaining updates.

You can sign up to receive email alerts about CS Professional Suite application updates. (Note that you must create a web account to sign up for email subscriptions.)

Related topic: Testing your connection in CS Connect