CS Connect takes a long time to open

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Change to CS Support service hours

Our Support department is closed on [[date]]. However, limited UltraTax CS phone support is available on that date from 9 AM - 5 PM ET due to the approaching deadline.

Links to our most popular tax processing topics are available in the Alerts and notices section on the right side of most pages.

Question

What should I do if CS Connect does not open or takes more than one minute to open?

Answer

  1. Restart your computer.
  2. Verify that no applications are running.
  3. Start UltraTax CS.
  4. Try to start CS Connect again.

If CS Connect still takes a long time to open, or if you are experiencing other issues, try the troubleshooting steps in Troubleshooting update errors and Troubleshooting connection issues.

Related topic: CS Connect frequently asked questions

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