ELF error: Troubleshooting tips if electronic file is not creating

Alerts and notices

After going through the File > Print Returns > Create electronic file process, the e-file is not creating.

Take the following troubleshooting steps to resolve this issue:

  1. Choose Start > Run.

  2. Type msconfig.exe and click OK.
  3. Click on the Boot tab and mark Safe Boot and choose Network
  4. Click OK and once Windows is in Safe Mode, try to re-create the electronic file again. If it succeeds, there may be a process running on your machine that is preventing the electronic file from creating. Consult your network technician for further assistance.
  5. Once finished in Safe Mode, choose Start > Run and click OK

  6. Click on the Boot tab and unmark Safe Boot to reboot into the standard version of Windows.

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