New (tax) year, new help!

Fixed Assets and UltraTax CS 2023 help is now on Help and Support. We're still moving articles, but you can find most content for the 2023 tax year there. Continue using the Help & How-To Center for tax years 2022 and older.

Errors

• Error: Windows cannot find X:\WinCSI\UT18\utplatform.ext,18,2,0,#0000000my0cr1\_3US13_1_0.PDF
• Error: cannot access X:\WinCSI\UT18\utplatform.ext,18,2,0,#0000000my0cr1\_3US13_1_0.PDF
• User bulletin is blank

Solutions

• Verify that a supported version of Adobe Reader is installed and is set as the default PDF viewer.

  Note: Microsoft Edge may be set as the default PDF application on Windows 10 operating systems, depending on if Adobe is installed and what version.

• Toggle the Adobe add-on.

1. Open Internet Explorer, choose Tools > Manage Add-Ons (or click the Gear icon > Manage Add-Ons).
2. In the Manage Add-ons window, select Toolbars and Extensions.
3. In the drop-down menu select All add-ons, then highlight Adobe PDF Reader in the list.
   1. If it is disabled, enable it.
   2. If it is already enabled, click disable and then re-enable.

• Disable Sandbox Protections in Adobe Reader DC
  1. Go to Edit > Preferences > Security (Enhanced)
  2. Unmark the fields in the Sandbox Protections section
  3. Click OK

Was this article helpful?

Yes No

Submit