Uploading client and employee information to the portal

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Change to CS Support service hours

Our Support department is closed on Friday, April 28th for a company event. However, limited Accounting CS phone support is available on that date from 9 AM - 5 PM ET due to the approaching deadline for quarterly payroll tax forms.

Links to our most popular payroll tax processing topics are available in the Alerts and notices section on the right side of most pages.

For live payroll processing only

Uploading payroll information to the portal

Once the client has been set up for remote payroll entry, the client and employee information will be available in the Manage NetClient CS screen, where you can specify which information to send to the NetClient CS portal. The Manage NetClient CS screen displays all clients with Remote Payroll Entry selected as the time entry method in the Clients screen and have a valid pay schedule.

  1. Choose Actions > Manage NetClient CS.
  2. In the Manage NetClient CS screen, mark the checkboxes for the client payroll information you want to upload. You can click the plus signs next to the clients to display individual employee information records that you can choose to upload separately, if necessary.
  3. When the payroll information is selected for upload, click the Upload button to send the information to the portal. The Status column will display Uploaded - Queued until the information is retrieved from the portal, at which time the status becomes Uploaded - Unchanged.

Note: Only one timesheet can be on the client's portal at a time. If your client has multiple payroll schedules that use remote time entry, only the most recently uploaded timesheet will be available.

Re-uploading a timesheet to the portal for the same payroll period

In a situation where the client accidentally completes a payroll or they need to make a change to the current timesheet, you can upload the timesheet again in most cases.

  1. Choose Setup > Clients and click the Payroll Information tab.
  2. Click the Ellipsis button next to the Payroll Schedules field.
  3. Select the payroll schedule and verify that the status of the current period is Not Processed. If it shows as Completed, use the drop-down arrow to select Not Processed and then click Enter and Done to save your changes.

    Note: If the check date for the payroll schedule is in the past, you cannot change the status.

  4. Choose Actions > Manage NetClient CS and select the client.
  5. Click the Upload button to override the information on the client's portal and make those pay dates available again.

Timesheet upload status messages

The following is an explanation of the timesheet upload status messages used in the Manage NetClient CS screen.

See also: Remote payroll, overview

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