Contacting our Support team

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If you have questions and can't find the information you need in the Help & How-To Centre, you can contact our Support team for assistance.

Before you contact Support

You must be able to provide a specific explanation of the problem so that our Support Representative can handle your enquiry efficiently. You may want to write brief notes on some of the symptoms occurring on your computer or print out any error messages related to the problem. At a minimum, the Support Representative will need to know the following details.

Means of contacting our Support team

Use one of the following methods to contact a Support Representative.

Related topic: Finding answers to your GoFileRoom questions