Email settings for firewall and spam filters

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Many automatic emails are sent directly from our servers and can be blocked by SPAM filters and/or firewalls. If you or your clients are not receiving emails sent from our servers, they may need to whitelist one or more of the applicable IP addresses or domains. 

IP addresses that begin with 167.68 are owned by Thomson Reuters. Allowing anything in this range will encompass everything sent from Thomson Reuters applications.

These are the IP addresses used for invites and password reset requests for Thomson Reuters IDs and should whitelisted to the firewall.

The following domains should be whitelisted to SPAM filter. 

Virtual Office/SaaS/NetFirm

These are the IP addresses used for invites, password resets and notifications from NetStaff and NetClient portals. These emails may be spoofed if the user changes the "sender" field for notifications in the Admin tab of the navigation pane. For more information, refer to Modifying templates for notification messages that are sent by NetFirm CS


The core GoFileRoom and FirmFlow applications, all workflow data, and all documents are hosted on Amazon Web Services (AWS) servers instead of Thomson Reuters servers. Because of this, GoFileRoom and FirmFlow differ from some of the other applications as follows.

MKT/Data Exchange

These are the IP addresses used for MKT portals such as basic and conversion data exchanges. 

Related topic

Create a Sender Policy Framework (SPF) Record for your Domain