Expired licenses in Practice CS

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Licenses for Practice CS expire annually on October 1.

What happens if my licenses expire?

Between October 1 and November 15, you'll lose access to software updates and our Technical Support department won't be able to assist you with your Practice CS questions.

After November 15, your application will go into unlicensed mode. Unlicensed mode limits the functionality of the application. The limitations depend on your license type.

Unlicensed mode

Unlicensed mode takes effect on November 15 (45 days after your October 1 license expiration). With unlicensed mode, you'll lose some functionality of the application.

To determine how unlicensed mode will affect you:

  1. Open Practice CS.
  2. Choose Help > About.
  3. Look in the Type column.
  4. You'll see one of these: Standard, Perpetual, Annual.
    • Standard or Perpetual: You'll still be able to view your data and enter new data. You won't be able to download CS Connect updates.
    • Annual: You'll start to see a 10-day countdown to unlicensed mode beginning on November 5. Once the application goes into unlicensed mode:
      • You can't enter any new data or make changes to existing data. You'll still be able to view your data.
      • You can only print unfiltered, ungrouped, and unsorted reports. This is because making changes to report options is considered a change to your data.

Expired modules

If you're receiving messages that your license for Project Management, Client Management, or Staff Management are expired:

Renewing your license

When your firm is ready to renew, see Renewing your programs.

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Internal only

Notes about supporting firms with expired licenses:

  • Support can be provided on the day the license expires (October 1st). 
  • Support contracts do not exempt firms from this policy. A support contract is only valid if the product is licensed. 

What to do with these calls:

  • If a firm states that they have renewed, check EMS. Flash is only updated once a day, so warnings and product information may not be current. If EMS shows a current license, it is okay to support, even if there is a Flash warning.
  • Code expired license calls as Customer Service, not Support. 
  • If the firm would like to renew, transfer them to Customer Support.