Using the Idea Incubator

Use the Idea Incubator to suggest ways we can improve our applications, or to vote on ideas submitted by others.

Access and login information

To get to the Idea Incubator, you can visit https://ideaincubator.ideas.aha.io/. There's also a link in your applications under the Help menu (with the exception of GoFileRoom and AdvanceFlow; a link in these applications is coming soon).

Use your Thomson Reuters ID and password to log in (the same one you use to log in to tax.tr.com and/or onvio.us).

Troubleshooting

  • If you can log in to Onvio and/or the tax.tr.com website but not the Idea Incubator, reset your Thomson Reuters ID password. Then, try to log in to the Idea Incubator using your new password.
  • Delete browsing and download history, cookies, cached images and files.  
    1. Open Chrome.
    2. On your browser toolbar, click the Chrome menu (three horizontal lines icon in the upper-right corner of the browser).
    3. Point to More tools and then select Clear browsing data.
    4. In the Clear browsing data dialog box, mark the checkboxes for Browsing history, Download history, Cookies and other site and plugin data, and Cached images and files.
    5. Use the menu at the top to select the amount of data that you want to delete. Choose the beginning of time to delete everything.
    6. Click Clear browsing data.
    1. In Internet Explorer, click the Tools button (gear icon in the upper-right corner of the browser).
    2. Point to Safety and select Delete browsing history.
    3. In the Delete Browsing History dialog, mark the checkboxes for Temporary Internet files and website files, Cookies and website data, History, and Download History.
    4. Click the Delete button.
    1. In Mozilla FireFox, click the Menu button (three horizontal line icon in the upper-right corner of the browser).
    2. Select History and choose Clear Recent History...
    3. In the Clear Recent History dialog, choose the desired range to clear in the Time range to clear: drop-down.
    4. Next to Details, click the down arrow and mark the checkboxes for Browsing & Download History, Form & Search History, Cookies, and Cache.
    5. Click the Clear Now button.
    1. In Microsoft Edge, click the Hub icon (three horizontal lines icon in upper-right corner of browser).
    2. Click the History icon (clock with an arrow icon and choose Clear all history.
    3. In the Clear browsing data dialog, mark the checkboxes for Browsing history, Cookies and saved website data, Cached data and files, and Download history.
    4. Click the Clear button.

Browse

Before you add an idea, you may want to browse to see if it has already been submitted by someone else.

  • Select a tab to view ideas by trending, most recently submitted, or most popular.
  • Click an idea title in the list to see more information about it.

Filter

Select an item under Filter By Status or Filter By Category to narrow the list of results. Select the item again to remove that filter.

Search

Searching is the easiest way to find ideas related to a specific subject. Enter keywords in the Search ideas field, and then use filters to narrow your results.

Vote

Click the ballot button to vote. The button will turn orange to indicate that your vote has been submitted.

Add an idea

  1. Click the Add a new idea button.
  2. Enter a short summary of your idea. The text will be searched against existing ideas and if there is already a similar one, you can comment and vote on that idea.
  3. Provide helpful information by answering a few questions about your experience.
  4. Give us a little time to process your idea after you submit it.

    Our Product Management Team will review your idea within ten business days and will either post it or respond to you via email.

Add a comment

When you select an idea's title you can review information, add a comment, or vote on the idea.

Subscribe to updates

Select Subscribe to get notifications when an idea is updated. If you want to stop receiving updates, select Unsubscribe.

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Internal notes


Things to check with a customer:

  • Can they log in successfully at tax.tr.com?
  • If they can log in there, but not at the Idea Incubator, try resetting the password.
  • Do they have NetStaff licenses? (Check Flash) If yes, make sure they're using their TR ID (used for the website and Onvio) and not their NetStaff login.
  • If nothing works, use LogMeIn Rescue to verify they're doing it right.
  • If still not working, get their TR ID and email cs.productexcellence@tr.com for additional help.