Resetting or updating the password associated with your Thomson Reuters ID

Alerts and notices

Updating your Thomson Reuters ID password on our website also updates the password used to access any CS Professional Suite software.

Forgot Thomson Reuters ID password?

If you cannot access your Thomson Reuters ID due to a forgotten password, complete the following steps to reset your password.

  1. Visit tax.tr.com and click Log in on the top right corner.
  2. In the Access your web accounts section, click Sign in under "CS Professional Suite, Onvio"
  3. Enter the email address associated with your Thomson Reuters ID, and then click the Reset Password link. Show me.
    Reset Password
  4. Verify that your email address is correct and click Reset My Password button. Show me.
    Reset Password button
  5. A confirmation screen indicates that a link to reset your password was sent to your email address. In that message, click the Reset Password link. Show me.
    Reset Password email

    Note: Please allow up to 15 minutes to receive the password reset email message. If you do not receive an email message please check your junk email folder. To ensure uninterrupted delivery, please add subscriptions@cs.thomson.com to your address book.

  6. Enter your new password in the New Password and Confirm Password fields.
  7. Click the Reset My Password button. Show me.
    Reset My Password button
  8. After receiving the "You have successfully changed your password" message, click the Go to Sign In link to access your Thomson Reuters ID with your new password. Show me.
    Go To Sign In

If you have received an error message after trying to reset your password, you need to complete the steps for registering a new Thomson Reuters ID. If you are unable to locate your registration email, contact your CS Web administrator and request they re-send the invitation.

  1. Visit tax.tr.com and click Log in on the top right corner. In the Access your web accounts section, click Sign in under "CS Professional Suite, Onvio" and then log in using your Thomson Reuters ID.
  2. Click the Manage Accounts link in the My Firm section to open the Manage Accounts page.
  3. Go to the Manage Accounts page, mark the affected staff member(s), and then click Invite Selected.

They should now receive a message to complete their account registration. To create their password and finish the registration process, your staff member needs to complete the steps for registering a new Thomson Reuters ID.

Updating your Thomson Reuters ID password

To update the password associated with your Thomson Reuters ID, complete the following steps.

  1. Visit tax.tr.com and click Log in on the top right corner.
  2. In the Access your web accounts section, click Sign in under "CS Professional Suite, Onvio"
  3. Log in using your Thomson Reuters ID.
  4. Click the My Profile link. Show me.
  5. The My Account > My Profile page will automatically open in a new tab within your browser. Click the Password tab
  6. Enter your Current password and the New password you would like to use.
  7. Click save.

Troubleshooting

If a password reset or update fails through the application or website, try the steps below:

  1. Close all CS Professional Suite applications.
  2. Have your qualified IT professional:
    • check that your User Account Control is set to Never notify, and
    • clear your computer's temporary directory
  3. Restart the machine.
  4. Follow the steps to update a password in the previous Updating your Thomson Reuters ID password section.

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Internal notes


  • If a Delegate or Licensee needs their password reset, Customer Support can reset the password if you can verify their identity. Do one of the following: 
  1. Confirm the PIN:

    1. Open EMS.
    2. Enter the Firm ID in the Search box.
    3. Click Applications > Licenses > License/Access PIN

      Do not read the License PIN to the caller. They must know this information on their own. If they can forget, they can sign-in to tax.tr.com and view the PIN under Manage Firm.

  2. Confirm the physical address with the caller. This address is listed at the bottom of EMS after you enter the Firm ID in the Search Box.

  3. After you confirm the customer's identity, speak with a CS Resolver.

Confirm the five elements defined below are included in this communication. Obtain this letter before reaching out to the CS Resolver to receive a temporary code.

  1. The letter must come from the Delegate or Licensee.
  2. The letter must be on company letterhead.
  3. The letter must contain today's date.
  4. The letter must contain a statement that, "I, <insert name here>, the [Delegate or Licensee] for <insert FIRM ID>, request a password reset for my user account." It is helpful to also include the username for the login.
  5. The letter must bear a signature for the requesting individual.
  6. After you receive this letter, speak with a CS Resolver.
  • Any user using the Forgot Password link for an un-registered CS Web account will receive an error message requesting they complete the registration process. Show me. 
    Unregistered Error
  • For users stating they are not receiving requested password reset messages, complete the following steps:
    1. Verify that the email address on file is correct.
    2. If they are requesting a password reset through an application login dialog, have them visit cs.tr.com and attempt to reset the password through the sign screen.
    3. If the user has not registered their account, they will not receive a password reset email. They will receive an error message prompting them to complete the registration process. They should complete the steps for registering a new CS Web account.
    4. Verify they have checked their spam or junk folders to ensure the email did not get flagged as spam.
    5. Verify how long ago the password reset request was made. Some delays can occur between the request and the receipt of the email, it may take up to 15 minutes to receive the email.
    6. Try logging out completely from CS Web and attempt to make the password reset request again.
    7. Eliminate potential environmental issues by completing the following:
      • Refresh your browser and try the password reset steps again.
      • Clear the browser's cache and cookies.
      • If using IE try adding or removing thomsonreuters.com from the compatibility view settings.
      • Try a different browser.
      • Try using a different email address. Once the password has been reset, and the user can successfully log in to their CS Web account they can change this to their desired email address using the "Change my profile information" link on the My Account page.

    Note: After completing each step, if a user is still unable to successfully reset their CS Web account password, contact your department's Call Facilitator and provide the user's email address.