Resetting your CS Web account password

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If you have a new CS Web account, complete the steps for registering a new CS Web account to create the password for your account. If you are unable to locate your registration email, contact your CS Web administrator and request they re-send the invitation.

  1. Visit the My Account page on our website and log in to your CS Web account.
  2. Click the Manage Accounts link in the My Firm section to open the Manage Accounts page.
  3. Go to the the Manage Accounts page, mark the affected staff member (s), and click Invite Selected.

They should now receive a message to complete their account registration. To create their password and finish the registration process, your staff member needs to complete the steps for registering a new CS Web account.

Forgot your CS Web account password?

If you cannot access your CS Web account due to a forgotten password, complete the following steps to reset your password.

  1. Visit the My Account  page on our website, enter the email address associated with your CS Web account, and click the Reset Password link. Show me.
    Reset Password
  2. Verify that your email address is correct and click Reset My Password button. Show me.
    Reset Password button
  3. A confirmation screen indicates that a link to reset your password was sent to your email address. In that message, click the Reset Password link. Show me.
    Reset Password email

    Note: Please allow up to 15 minutes to receive the password reset email message. If you do not receive an email message please check your junk email folder. To ensure uninterrupted delivery, please add subscriptions@cs.thomson.com to your address book.

  4. Enter your new password in the New Password and Confirm Password fields, then click Reset My Password. Show me.
    Reset My Password button
  5. After receiving the "You have successfully changed your password" message, click the Go to Sign In link to access your CS Web account with your new password. Show me.
    Go To Sign In

If you have received an error message after trying to reset your password, you need to complete the steps for registering a new CS Web account. If you are unable to locate your registration email, contact your CS Web administrator and request they re-send the invitation.

  1. Visit the My Account page on our website and log in to your CS Web account.
  2. Click the Manage Accounts link in the My Firm section to open the Manage Accounts page.
  3. Go to the the Manage Accounts page, mark the affected staff member (s), and click Invite Selected.

They should now receive a message to complete their account registration. To create their password and finish the registration process, your staff member needs to complete the steps for registering a new CS Web account.

Updating your CS Web account password

To update the password associated with your CS Web account, complete the following steps.

  1. Visit the My Account page on our website and log in to your CS Web account. Show me.
    Main Sign In Screen
  2. Click the My Profile link. Show me.
  3. The My Account > My Profile page will automatically open in a new tab within your browser. Click the Password tab, enter your Current password and the New password you would like to use. To complete your changes, click save. Show me.
    Change Profile Info

Related topics

CS Professional Suite application security overview

Password management for your CS Professional Suite applications

Logging in to CS Professional Suite applications

Troubleshooting CS Web or application login errors

Internal notes


Any user using the Forgot Password link for an un-registered CS Web account will receive an error message requesting they complete the registration process. Show me.

Unregistered Error

Not receiving reset password emails?

For users stating they are not receiving requested password reset messages, complete the following steps:

  1. Verify that the email address on file is correct.
  2. If they are requesting a password reset through an application login dialog, have them visit cs.tr.com and attempt to reset the password through the sign screen.
  3. If the user has not registered their account, they will not receive a password reset email. They will receive an error message prompting them to complete the registration process. They should complete the steps for registering a new CS Web account.
  4. Verify they have checked their spam or junk folders to ensure the email did not get flagged as spam.
  5. Verify how long ago the password reset request was made. Some delays can occur between the request and the receipt of the email, it may take up to 15 minutes to receive the email.
  6. Try logging out completely from CS Web and attempt to make the password reset request again.
  7. Eliminate potential environmental issues by completing the following:
    • Refresh your browser and try the password reset steps again.
    • Clear the browser's cache and cookies.
    • If using IE try adding or removing thomsonreuters.com from the compatibility view settings.
    • Try a different browser.
    • Try using a different email address. Once the password has been reset, and the user can successfully log in to their CS Web account they can change this to their desired email address using the "Change my profile information" link on the My Account page.

After completing each step, if a user is still unable to successfully reset their CS Web account password, contact your department's Call Facilitator and provide the user's email address.

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