When troubleshooting issues with CS Professional Suite applications in a terminal server/remote desktop environment, there are several key troubleshooting questions to ask:
- Does the issue occur to one user or all users running from the terminal server?
- If the issue occurs to one user, then you should troubleshoot the user profile.
- If the issue occurs to all users, then you should troubleshoot the installation on the terminal server.
- Does the issue occur when a user sits down at the terminal server console as an administrator?
- If the answer is no, then you should look at permissions.
- Does the issue occur when the same user runs from a LAN workstation instead of the terminal server?
- If the answer is no, then you should troubleshoot the installation on the terminal server.
- What happens if you temporarily make a user a local administrator on the terminal server?
- If you have success as a local administrator, then you should look at permissions for the user.
- Does the issue occur on other terminal servers?
- If the answer is no, then you should troubleshoot the installation on that terminal server.
Note: This list of troubleshooting questions is not comprehensive but is a starting guide for terminal server/remote desktop environments.
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