No data displays in the Process Internet/Magnetic Files screen

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Change to CS Support service hours

Our Support department is closed on Friday, April 28th for a company event. However, limited Accounting CS phone support is available on that date from 9 AM - 5 PM ET due to the approaching deadline for quarterly payroll tax forms.

Links to our most popular payroll tax processing topics are available in the Alerts and notices section on the right side of most pages.

In Accounting CS, there are a few situations in which the Actions > Process Internet/Magnetic Files screen might contain no data, or be missing data for the client for whom you are processing payroll tax forms.

No payroll tax forms have been processed

No client payroll tax forms have been processed yet in the Actions > Process Payroll Tax Forms screen.

The Filing copy checkbox not been marked

The application queues the electronic or internet/magnetic files for payroll tax forms only if the Filing copy checkbox is marked for a selected output method in the Print dialog (accessed via the Actions > Process Payroll Tax Forms screen or the Actions > Edit Payroll Tax Forms screen).  

Files are separated by staff

The Separate internet/magnetic files by staff option is marked on the Preferences tab on the Setup > Firm Information > Firm screen. If this is marked, you will see only the clients for whom you have processed payroll tax forms.

Note: When a staff person marks the checkbox (from an unmarked state), the application transfers any queued clients to his/her staff ID, and only that staff person will be able to create the Internet files for those clients.

Access to a particular client is restricted

There is a client queued for Internet filing for which you do not have security permissions to access. In this case, you will not see any clients listed on this screen until the file has been created for that client.

You are re-processing files

The internet file has already been created for one or more of the clients you have selected in the Process Payroll Tax Forms screen. In this scenario, where you are re-processing one or more clients, the application appends the existing file and appears only in the Manage Files dialog, which is accessed from the Process Internet/Magnetic Files screen. To create a new file for a specific set of clients, mark the checkbox for the file in the Manage Files dialog, click the Remove Selected button, and then re-process those clients.

Related topics

Processing internet and magnetic files

Common W-2 processing questions

Common 1099 processing questions

Firm > Preferences tab

Security overview

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