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Important reminder!

Licenses for Payroll CS, Trial Balance CS, and Write-Up CS (but not Engagement CS) permanently expired on March 1, 2017. CSA will not include 2017 tax rates or payroll forms, so, for 2017 and beyond, you will need to process payroll in another application. We recommend Accounting CS Payroll and myPay Solutions. For more information, see the following topics.

If several checks or deposits are missing from the Bank Reconciliation window

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If payroll checks are missing from the Bank Reconciliation window

Do the following:

  1. Choose File > Client Properties, click the Payroll tab, and then click the Payroll Journal Entry button.
  2. Mark the Create payroll journal entry checkbox, click OK, and click OK again to close the Client Properties dialog.
  3. From the Payroll Check Entry window, press F3, and choose the Regenerate Payroll Journal Entries command.

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If missing transaction(s) were converted from another application

All converted transactions are marked as cleared and must be manually entered for bank reconciliation in the Initial Open Items dialog.

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If future-period transactions appear in the Bank Reconciliation window

If future-period transactions and/or payroll checks displayed in the Bank Reconciliation window are forcing the reconciliation out of balance, move the GL period and the Payroll period back (one period at a time) to the period being reconciled.

  1. Choose File > Client Properties, click the Payroll tab, and then click the Payroll Journal Entry button.
  2. Mark the Prompt for posting date checkbox, click OK to return to the Client Properties dialog, and click OK to close the dialog.
  3. From the CSA main window, choose File > Select Period to Process and change both the GL period and Payroll period back one month.
    1. In the Payroll Check Entry window, choose Edit > Regenerate Payroll Journal Entries.
    2. In the Vendor Check Entry window, choose Edit > Regenerate Vendor Entries.
    3. In the Transactions window, press F5 to post the transactions.

    Repeat this step as you move back one period at a time through the period being reconciled.

  4. Open the Bank Reconciliation window and choose Edit > Rebuild Uncleared Transactions.

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If you need to remove transactions from the Bank Reconciliation window

Transactions and orphan checks can be permanently deleted from Bank Reconciliation only by selecting the row number or a range of row numbers to the left of the item you want to delete and pressing the Delete key on the keyboard. Transactions deleted from bank reconciliation are not deleted from the data-entry window, although a deleted transaction will not reappear in the Bank Reconciliation window.

To remove a transaction from the client database, delete the transaction from the Tasks > Transaction Entry window.

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If you need to rebuild the list of uncleared transactions

If you have completed all troubleshooting steps but transactions are still missing from the Bank Reconciliation window, first create a backup of the client data and then choose Edit > Rebuild Uncleared Transactions to have the application completely refresh the transactions listed.

Rebuilding the list of transactions when a Bank Reconciliation is in process will unclear any items that have already been cleared, so you should first create a backup of the client data.

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Related topics

Bank Reconciliation WalkThrough (PDF)

Tips for successful bank reconciliation

Bank Reconciliation Troubleshooter

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