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CSA: No Data to View Message when Previewing and/or Printing Reports

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Warning

Product support for the Creative Solutions Accounting platform ended on September 30, 2020.

Help & How-To Center content for the Creative Solutions Accounting platform may be outdated and is used at your own risk.

In the Print Reports dialog in Creative Solutions Accounting when previewing or printing reports you may receive a message of 'No data to view' or "There is no data to view" when there is data on the report. Prior to resolving this issue you need to determine if the message appears when previewing/printing All reports or a single report within the client.

If the message appears on All reports, then take a look at the following.

  • Verify a valid printer is selected in the File > Print Reports dialog (look at the Printer shown at the top left of the dialog). You may also wish to select a different printer (at the top right of the dialog) to verify you can preview/print the report just fine. Then switch back to the original printer.
  • If the reports are contained with a Print Profile, preview and/or print the reports individually outside the profile.
  • Rename the user preference file. Close Creative Solutions Accounting. Navigate to X:\WinCSI\CSASys (where X is the drive where the program is installed). Rename the WSUsrMsc.userID (where userID is the user's login ID) to WSUsrMsc.userIDOLD. Once this file is renamed, re-open Creative Solutions Accounting.

    Note:
    The user preference file contains all settings under Setup > User Preferences. Prior to renaming the user preference file, make a note of the marked settings as they will need to be re-setup.

If the message appears on single report, then take a look at the following.

  • If the reports are contained with a Print Profile, preview and/or print the reports individually outside the profile.
  • Verify the options within the report. Verify the correct period and year are selected. If working with payroll reports, verify within the options of the report the correct checkbook is selected (if applicable for that payroll report).

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