Error 1327

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Scenario

You may see this error in the UltraTax CS or Fixed Assets CS installation error logs.

Error message

MSI: Product: Bootstrap -- Error 1327.Invalid Drive

Cause

This error indicates an issue accessing the drive being installed to.

Solution

Make sure the installation drive is correct and accessible

  1. Determine what drive is considered invalid. It's listed in the error log right next to the error.
  2. Is this the drive you want to install to?
    • If yes, continue to the next step.
    • If no, start the installation again and choose the correct drive.
  3. Browse to the location in Windows Explorer (press the Windows key + E to open Windows Explorer). If you cannot browse to the location, consult your firm's IT professional; the location may be unavailable because of network connectivity issues, the drive may need to be remapped, or your permissions to the location may need to be modified.
  4. If you can browse to the location in Windows Explorer, follow the instructions inCS Professional Suite: Cannot access network locations with UAC enabled, then try the installation again.
  5. If you continue to receive the error after taking the above steps, consult your firm's IT professional to ensure the network drive is mapped for administrators.

Update Windows permissions

Ask your IT professional to update Windows permissions for the user running the installation.

Update the registry

If you continue to see the wrong path in the error log after changing the path during the installation, there are registry keys that need to be updated.

  1. Determine which registry keys need to be updated by looking for lines like this in the log: Property(S): _TOOLS_BASETARGETDIR = V:\WinCSI
  2. Find the TARGETDIR line(s) with the incorrect path and make a note of which product they are for. The TARGETDIR lines match with products as follows:
    • TOOLS_BASETARGETDIR: CSI Tools
    • FC_TARGETDIR: FileCabinet CS
    • FA_TARGETDIR: Fixed Assets CS
    • PL_TARGETDIR: Planner CS
    • UT_TARGETDIR: UltraTax CS
  3. Find the registry key for the product in the Registry keys used in UltraTax CS article and have your IT professional make the necessary changes.

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