Scenario
You may see the following error messages when opening UltraTax CS 2012 and older, and FileCabinet CS and Fixed Assets CS versions 2014 and older.
Error messages
Windows cannot access \\top.html
Windows cannot access \\separator.html
Windows cannot access \\contents.html
Cause
These errors are also associated with error code 0x80070035 and are caused by Microsoft security updates KB3175443 and KB3176495 for Microsoft Edge preventing the home page from loading. Newer versions of UltraTax CS, FileCabinet CS, and Fixed Assets CS will not generate these errors.
Solution
If possible, update FileCabinet CS and Fixed Assets CS to version 2015 or newer.
Note: UltraTax CS versions 2012 and earlier will not be updated to address this error.
If it is not possible, you will need to disable the home page. To disable the homepage, follow the Disable the Home Page steps on the Home Page overview.
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