Error: Windows cannot access top.html, separator.html, contents.html

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Scenario

You may see the following error messages when opening UltraTax CS 2012 and older, and FileCabinet CS and Fixed Assets CS versions 2014 and older.

Error messages

Windows cannot access \\top.html

Windows cannot access \\separator.html

Windows cannot access \\contents.html

Cause

These errors are also associated with error code 0x80070035 and are caused by Microsoft security updates KB3175443 and KB3176495 for Microsoft Edge preventing the home page from loading. Newer versions of UltraTax CS, FileCabinet CS, and Fixed Assets CS will not generate these errors.

Solution

If possible, update FileCabinet CS and Fixed Assets CS to version 2015 or newer. 

Note: UltraTax CS versions 2012 and earlier will not be updated to address this error.

If it is not possible, you will need to disable the home page. To disable the homepage, follow the Disable the Home Page steps on the Home Page overview.


Related articles Home Page overview

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