Use this article to help troubleshoot when the FileCabinet CS option is grayed out or missing in Accounting CS, Fixed Assets CS, Planner CS, Practice CS, Toolbox CS, UltraTax CS, and Workpapers CS.
After each step listed below, attempt to print to FileCabinet CS again.
- In FileCabinet CS, go to Help, then About FileCabinet CS. Check to make sure FileCabinet is up-to-date.
Note: To download the latest version of FileCabinet CS, sign in to https://cs.thomsonreuters.com/support/downloads/.
- Go to Help, then About FileCabinet CS, make sure that your license is not expired. If the license is expired you will not be able to print to FileCabinet CS.
- Make sure that the data locations in FileCabinet CS and the other CS Professional Suite application match. See Setting up and maintaining data locations for FileCabinet CS integration.
- Rerun the desktop setup for FileCabinet CS.
- Clear the user's temporary directory.
- Register the FileCabinet CS dll file.
- Delete the user preference file.
- Download and install licenses via CS Connect for FileCabinet CS, and reboot the computer.
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