Scenario

In certain instances, you may notice that clients who have previously been entered into FileCabinet CS may be missing from the Drawer list. Possible causes for this include the following.

• The client is filtered from the list.
• The ZFCUMSC.<username> file is corrupted.
• The user has inadequate permissions.
• The Drawer list is corrupt.

Solution

Complete these solutions in the following order.

Check filtering

Click the Sort/Focus button  in the Folders Window and see whether any of the Focus drawer list checkboxes are marked.

Recreate the ZFCUMSC.<username> file

1. Close FileCabinet CS.
2. Navigate to X:\WinCSI\FcabSys (where X is the drive letter where FileCabinet CS is installed.)
3. Right-click the ZFCUMSC.<username> file (where <username> corresponds the person experiencing the issue.)
4. Click Rename and rename the file to ZFCUMSC.old.
5. Open FileCabinet CS.

Check permissions

Verify that permissions are set up correctly for the user. For details, see Permissions guidelines for CS Professional Suite.

Rebuild the Drawer list

Choose Help > Repair > Drawers tab, and click the Rebuild List of Drawers button.

Was this article helpful?

Yes No

Submit