Error: Failed to Create Empty Document error

Alerts and notices

Scenario

You may see this error message when you open FileCabinet CS.

Error message

Failed to Create Empty Document

Cause

This error may be caused by incorrect permissions, but other potential causes have been identified.

Solutions

Rename the client list file

  1. Navigate to your FileCabinet CS data location (for example, X:\WinCSI\Fcabdata, where X represents the drive letter where your data is stored).
  2. Locate the cltlist.cc$ file and rename it to cltlist.old.
  3. Open FileCabinet CS.
    • If FileCabinet CS opens, you will not see any client drawers. Choose Help > Repair and click the Rebuild Drawer List button.
    • If FileCabinet CS does not open, rename the cltlist.old file back to cltlist.cc$.

Rename the user history file

  1. Navigate to X:\WinCSI\FcabSys, where X is the drive letter where the application is installed.
  2. Locate the userhist.cc$ file and rename it to userhist.cc$.old.
  3. Open FileCabinet CS. If FileCabinet CS does not open, rename userhist.cc$.old back to userhist.cc$.

Check FileCabinet CS permissions

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