Error: File conversion engine failed error

Alerts and notices

Scenario

You may see this error when you choose one of the following menu commands in FileCabinet CS.

File > Send To > File

File > Send To > Email Recipient

Error message

File conversion engine failed

Solutions

Perform one of the following actions to resolve this error.

  • Choose a Destination location other than your local C: drive.
  • Create a folder on the C: drive and select it as the Sent to destination.
  • Verify that a supported version of Adobe Reader is installed.

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Internal notes


If the user is getting this error when selecting File > Send To > Email Recipient and they have a supported version of Adobe Reader installed, then try to toggle the PDF Reader in Add-Ons. Open Internet Explorer and go to Tools > Manage Add-ons and toggle on and off the PDF reader then try again.