Using the FCABBG.LOGCSI log to identify problems uploading to Document Presentation

Alerts and notices

Scenario

FileCabinet CS uses this log file to identify issues specific to uploading documents to Document Presentation using CS Connect Background Services. A Technical Support Representative may request that you do the following steps to help identify the cause of a problem.

Note: This log file is not available for FileCabinet CS on the Virtual Office CS or Software as a Service (SaaS) environment.

Solution

  1. Navigate to X:\WinCsi\Cabinet (where X is the drive letter where the application is installed) in Windows Explorer or My Computer.
  2. Choose File > New > Text Document, and name the document fcabbg.logcsi.

    Note: If you are not prompted to confirm that you want to change the filename extension, the file was not properly renamed. Choose Tools > Folder Options > View and verify that the Hide known file extensions checkbox is not marked so that you can see the filename extension for all files.

  3. Right-click the fcabbg.logcsi file you just created, and choose Properties.
  4. On the Security tab, verify that the Everyone group is listed and has Full control. If Everyone is not listed, add a new group as follows.
    1. Click the Edit button below the Group or user names pane.
    2. In the Permissions dialog, click the Add button, enter Everyone in the Enter the object names to select field, and then click OK.
    3. Mark the Allow checkbox for Full control in the Permissions for Everyone pane, and then click OK.
    4. In the Properties dialog, click OK to save the new group.

Create the log file as follows:

  1. Open FileCabinet CS.
  2. Wait for the CS Connect Background Services to upload documents to NetClient CS and for it to show in Event History.
  3. Email the file to the Technical Support Representative assisting you.
  4. After you have sent the file to your Support Representative, delete the file from X:\WinCsi\Cabinet. If you don't delete the file, it can affect FileCabinet CS's performance.

Note: This log file will capture information only when using CS Connect Background Services to push documents to NetClient CS. If you transmit drawers manually through CS Connect, the log file will not capture the process.

Share This