FileCabinet CS: Alerts and notices

Alerts and notices

This topic compiles important information related to your software, such as the status of known issues, recently corrected problems, and answers to common questions.

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Reported Date Category Reported Version Status Modified Date Fixed Version Synopsis







Important! End of support for Windows 7

In January 2020, Microsoft will end support for Windows 7. Because Thomson Reuters cannot support customers using our applications on unsupported operating systems, FileCabinet CS will no longer be supported on Windows 7 as of January 14, 2020. We strongly recommend that you upgrade your workstations to a supported operating system soon. For more information, see End of support for Windows 7 in our Help & How-To Center.

11/14/19 Multi-Factor Authentication All Notice 11/14/19 Notice An Error has Occurred in the Script on this Page

After signing into a CS Professional Suite program, an error may show stating:

An error has occurred in the script on this page.

Line: 4

Char: 40662

Error: Unable to get property 'data' of undefined or null reference

Code: 0

Do you want to continue running scripts on this page?

This script error is showing instead of the prompt "Your password is expiring. You have "X" days left before your password expires. Please update your password."

To correct this message, log into the relevant website, either or and log in. You will then be prompted with the password expiring message and can change your password.

Please see Expiring Password Information for more information.

10/07/19 Multi-Factor Authentication All In Progress 10/14/19 In Progress Multi-Factor Authentication Issue

Currently there is a multi-factor authentication issue where some customers are receiving a 500 error when accessing multi-factor authentication on the website. Also, when clicking on the "My Profile" section, you may get an "Unable to verify profile" error message. We are investigating the issue and are working diligently to resolve the errors.

10/15/19 UPDATE Platform Analysts are planning an update on 10/17/19 to resolve this issue. Please refer back to this Alert and TFS 1761334
04/29/19 Login Errors All Fixed 04/29/19 Fixed Website Login Issues/Deactivated Account

We are aware of various login issues when logging into as well as the applications including account deactivated messages being experienced by some customers. Our Development team is looking into the matter. Please see the links below for additional troubleshooting steps and resolutions.

Troubleshooting application or website login errors for CS Professional Suite

Deleting temporary internet files or cached files

12/27/18 Platform Notice Notice 12/27/18 N/A 2018 FileCabinet CS encryption

With the release of FileCabinet CS 2018, system generated PDF documents are now created with 256-bit encryption instead of 40-bit encryption. If you are running an older version of Adobe Reader or Acrobat, you will need to upgrade to the latest version in order to be able to open these.

For more information, see Adobe Reader and Acrobat considerations for CS Professional Suite.

07/09/18 Platform SQL Version Notice 7/10/18 Notice Support for Microsoft SQL Server 2008 and 2008 R2 is ending

On July 9th, 2019 Microsoft with discontinue extended support of Microsoft SQL Server 2008 and 2008 R2.

For more details, see the Discontinued support for Microsoft SQL Server 2008 help article.

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