FileCabinet CS alerts and notices

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This topic compiles important information related to your software, such as the status of known issues, recently corrected problems, and answers to common questions.

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Reported Date Category Reported Version Status Modified Date Fixed Version Synopsis
03/15/24 Integration N/A Open 03/15/24 N/A UltraTax CS 2023 Prints Duplicate Federal and State Form 9325 to FileCabinet CS

When printing Form 9325 Acknowledgement and General Information for Taxpayers Who File Returns Electronically to FileCabinet CS, duplicates of Form 9325 print to both the federal and state folder. We are actively working to address this and due to the business filing deadline, we do not plan to update UltraTax CS 2023 until sometime after the March 15 deadline.

01/24/24 TR Account N/A Notice 01/24/24 N/A Thomson Reuters Account Security Control

Thomson Reuters enabled a new security control on the evening of Tuesday, January 23, 2024, that notifies users who sign into their software using Thomson Reuters Account credentials that are known to be compromised. Users who sign in with credentials that were compromised will receive an email notification from access.info@thomsonreuters.com advising you to update your account password immediately. This new security control does not impact users with federated SSO.

01/22/24 Thomson Reuters Account N/A Notice 01/23/24 N/A Thomson Reuters Account Text Verification

The two-factor authentication method to send a code via text message when logging into your software using your Thomson Reuters Account is working as expected. Please subscribe to the Status Page for status updates.

11/27/23 Log In N/A Open 11/27/23 N/A "Something Went Wrong, Authentication is Taking Too Long" message when signing in

When opening CS Professional Suite Desktop Applications, if you did not mark the “Always allow onvio.us to open links of this type in the associated app” on the "This site is trying to open CS Professional Suite" dialog the first time you went to log in, there is an issue where you may not be prompted with that screen on the next log in attempt if the default browser/previously opened browser tabs are not closed.

Due to the dialog not popping up, you will receive the “"Something Went Wrong, Authentication is Taking Too Long" message”.

Workaround: Close the browser completely and let the next sign in attempt open a new browser instance. Once you are prompted with the dialog, mark the “Always allow…” option.

11/16/23 Two-factor Authentication N/A Notice 11/22/23 N/A Thomson Reuters Account Help and Training Video Library

The new sign in experience using the Thomson Reuters Account released in the morning on November 18, 2023.

The Thomson Reuters Account provides different methods to authenticate to ensure your account is secure.

Please see the Training Video Library for short videos on upgrading to the Thomson Reuters Account.

To learn more, please navigate to the help article Prepare to upgrade to the Thomson Reuters Account.

04/04/23 Adobe N/A Investigating 04/04/23 N/A FileCabinet CS crashes when switching PDFs in the drawer list

When moving from PDF to PDF, single clicking on each one, FileCabinet CS will crash. Development is investigating this.

Workaround: Currently, the workaround is to uninstall Adobe 64-bit and install the 32-bit version, whether it is PRO or Reader.

ADO 1854424

12/6/22 Platform N/A Notice 12/6/22 N/A Virtual Office CS Users: Opening Application prompts with Firm ID and PIN

If you are a Virtual Office CS user and you attempt to access a CS Professional Suite application and are being prompted to input a firm ID and PIN, please login to Your Account and verify that you have renewed your software.

03/02/20 VO/SAAS N/A Verified 03/09/20 N/A Scanning Causing FileCabinet CS To Close Down.
We are aware that some Fujitsu scanner models are causing FileCabinet CS to close down abruptly with no error message. From what has been reported to date, we are seeing that the fi-6130 model is most frequently causing the crashing.
Please check your version of Office to confirm that it is on version 12430 or an older version. If your version of Office is currently on version 12527 or newer, please try another model of scanner as a workaround. 

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