FileCabinet CS alerts and notices

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This topic compiles important information related to your software, such as the status of known issues, recently corrected problems, and answers to common questions.

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Reported Date Category Reported Version Status Modified Date Fixed Version Synopsis
05/03/21 Platform All Fixed 05/03/21 N/A Virtual Office/Software as a Service: Accessing / Restoring older data

We are currently investigating an issue that is impacting Virtual Office / Software as a Service users where they are unable to restore/open client data that has not been accessed in over a year within multiple programs. It is also causing issue sending this older data between programs (like from UltraTax CS to FileCabinet CS). We are working on this with urgent priority and will update the alert when we have more information.

03/15/21 Platform N/A Notice 03/23/21 N/A Printing Issues & Blue Screen

Microsoft recently released a set of KB updates, some if which caused unexpected errors for print drivers in various applications, which impacted printing for many Thomson Reuters products. Microsoft has now resolved this issue with a few out-of-band releases, please see details here

02/16/21 Platform ALL Open 02/16/21 TBD CS Professional Suite Sign In / Time Out

We are currently investigating an issue that is causing the following behavior:

If you have one CS Professional Suite Application opened (UltraTax CS, Accounting CS, Practice CS, etc.), and try to open another one, there is about a 40 second wait before you can get into the 2nd+ Application.

If you are in more than one CS Professional Suite Application and timeout due to inactivity, you are required to manually sign into each application, instead of signing into one automatically signing into the others.

We will update this alert when we have more information.

11/20/20 PDF 2019.1.2 Open 11/20/20 TBD FileCabinet crashes when opening the second Embedded PDF

We are investigating an issue that is causing FileCabinet CS to crash when opening more than one PDF file. This seems to impact users running both Adobe Reader and Adobe Acrobat Pro. Setting Adobe Reader as the default PDF Editor is helping resolve this for some users.

09/30/20 Platform N/A Notice 09/30/20 Notice Removal of reCAPTCHA

Thomson Reuters utilizes current security best practices as part of our commitment to our customers. Along with many in the industry, including current IRS Safeguards, we rely on the National Institute of Standards & Technology (“NIST”) for security policies and practices. Due to recent changes to the IRS Trusted Customer Requirements for 2021, Thomson Reuters has removed the use of reCAPTCHA in the login process for Onvio, NetFirm CS, NetClient CS and CS Professional Suite desktop products effective 10/01/2020. In addition Thomson Reuters has already instituted support for multi-factor authentication, an IRS requirement that all tax software providers must be in compliance with by 2021. To learn more about the importance of MFA, please visit our website.

08/20/20 Platform All Notice 08/20/20 08/20/20 Ideas Community posts will not be migrated to Idea Incubator

Due to the format changes between the Ideas Community and Idea Incubator platforms, most of the Ideas Community ideas were not migrated to the Idea Incubator. Generally speaking, most products brought over the top 10 ideas from their respective Ideas Community. Outside of that, ideas submitted under the Ideas Communities have been archived for the Product Team to review as needed.

As part of our stronger focus on our customers, your input and expectation for implementation, the Idea Incubator will do a better job of letting you know when we are not able to implement a submission and help us collectively to select and prioritize the best submissions for implementation moving forward.

As of Friday, August 21st, ideas submitted under the Ideas Community will no longer be available for public viewing. We apologize for any inconvenience and encourage you to share anything that you feel is missing on the Idea Incubator as a result of the migration.

07/24/20 Idea Incubator ALL Notice 07/24/20 NOTICE Certificate Error when Logging into the Idea Incubator
We are receiving reports of the following error when signing into the Idea Incubator:

Single Sign on Failure: SAML response missing X.509 Certificate

To correct this issue, please use the following link for the Idea Incubator:

httpS://ideaincubator.ideas.aha.io You can also refresh the page, but you may need to enter your credentials again.

04/28/20 All 2019.1.2 Notice 04/28/20 NOTICE In some instances an error occurs when opening FileCabinet CS: Error C06D007E occurred at address 758122A2 (001212A2 relative) in module C:\Windows\System32\KERNELBASE.dll

We are aware some users are receiving an error message when trying to open FileCabinet CS. We are actively looking into this with priority.

Error C06D007E occurred at address 758122A2 (001212A2 relative) in module C:\Windows\System32\KERNELBASE.dll.

03/02/20 FileCabinet CS 2019.1.2 Verfied 03/09/20 Investigating Scanning Causing FileCabinet CS To Close Down.
We are aware that some Fujitsu scanner models are causing FileCabinet CS to close down abruptly with no error message. From what has been reported to date, we are seeing that the fi-6130 model is most frequently causing the crashing.
Please check your version of Office to confirm that it is on version, 12430, or an older version. If your version of Office is currently on version 12527 or newer, you can try uninstalling your scanner driver and install the PaperStream version from PaperStream Scanner Driver . As a second workaround, you could scan into your computer and then drag & drop the document into FileCabinet CS. We understand this is a workaround and we are still working on a permanent resolution in the interim.

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