FileCabinet CS: Alerts and notices

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Reported Date Category Reported Version Status Modified Date Fixed Version Synopsis
11/02/17 Platform N/A Notice 11/02/17 N/A Change to using the EMS Migration support tool

With the November 2, 2017, Onvio release you must now use Chrome with the SwitchySharp plug-in installed for access to any of the support tools.The EMS Migration support tool page will not load successfully without the plug-in installed or if you attempt to use an unsupported browser such as Internet Explorer. For details about the EMS Migration support tool, see Internal: Using the EMS Migration Support tool.

For SwitchySharp installation instructions, see Onvio Tools SwitchySharp rules. You will need to complete the installation, configuration, and enable proxy steps found on this page for proper setup of the SwitchySharp plug-in.

Note: During the configuration process you will need to create some new rules for SwitchySharp. Before creating new rules, after entering the Proxy Profile information you will need to click Save for the AWS Connectivity option to appear in the Proxy Profile drop-down menu.

10/25/17 All 2016 Notice 10/25/17 Notice Action required - update your CS Professional Suite license PIN

New for 2017, if your license PIN matches your ZIP code, your firm's designated Licensee or Delegate must update this to a secure PIN. You'll enter your firm ID and license PIN to download and install the appropriate licenses to your CS Professional Suite applications.

After renewing your application licenses, a secure license PIN is required to complete the installation of your application. For details, see Managing your license PIN.

08/14/17 Error N/A Informational 08/14/17 N/A Image Groups Fail to Display on Some Monitors

We have received reports that August Windows Updates (KB4034664) have caused scanned images to not display on some monitors in multiple monitor situations.  The temporary work around is to move FileCabinet to an alternate monitor.

Please add firms to TFS 1226873

06/29/17 Security ALL Notice 06/29/17 Notice Phishing Email Scam

We have been made aware of a Phishing Email Scam that has been sent to some CS Professional Suite users. The Phishing Email asks for 'Re-Validation of Login Credentials'. This was NOT sent by Thomson Reuters. It is an attempt to trick practitioners into revealing their login information. Please do not click on 'Login' button in this email.

If you receive a call about this from a user send the Firm ID, contact name, email address, and details of the message received - including the email address the email address was sent from - to the Command Center.

06/28/17 Platform N/A Notice 06/28/17 N/A Responding to questions regarding Petya ransomeware

For users asking questions about this, here is the approved Thomson Reuters customer statement regarding Petya ransomware.

"Thomson Reuters takes the security of its global systems seriously. We are well aware of the latest, highly publicized, Petya ransomware attack that has impacted a number of organizations around the world, and our systems continue to function normally.

We are continually monitoring our systems to ensure the protection of our customers’ information and achieve consistent reliability of our products and services.

In the event customers experience any difficulties, they should contact their customer representative as usual.

06/02/17 Platform N/A Fixed 06/15/17 N/A An Issue Occurred with Your Firms Security Upgrade

When logging into cs.tr.com a user may receive a prompt to migrate their security. After entering their password a second time they will receive an error message stating migration failed and to contact support. Please add these firms to this TFS item and let them know the issue is being worked on.

 

03/10/17 Error 2016.1.2 Verified 03/10/17 TBD %1 could not be found. (code=0x80030002)" Error / Corruption when opening and closing embedded Excel Documents

The above error may be encountered when attempting to open an embedded Excel Workbook in FileCabinet after closing the workbook. The source of these errors and corruption have been linked with Excel 2016: Build 16.0.7766.7080 and Office 365: Build 17.0.1.7766.2060.

Please add affected firms to the TFS below. Please avoid opening and closing embedded Excel workbooks to avoid corruption.  An alternative way to access the data is to copy the data to their desktop and edit it outside of FileCabinet. 

TFS 1128122

03/09/17 Security N/A Notice 03/09/17 Notice Update to internal procedures for change of address requests

In an effort to ensure requests to update demographic information are valid the following changes are effective immediately:

At this time CS Web accounts with administrative permissions can still make these requests. We can only accept requests submitted by the licensee. We are currently looking in to ways to restrict this.

03/06/17 Security N/A Notice N/A N/A Strengthen security for your firm and clients with multi-factor authentication

Did you know Thomson Reuters can offer even more advanced security options through multi-factor authentication? Many of the online accounts and software products that you use every day are currently protected by a login and password - multi-factor authentication adds at least one more layer of identity verification to that process.

We strongly recommend that you use multi-factor authentication to provide the highest level of security for you data. To get started, see Multi-factor authentication overview. For additional details about our strongly recommended security measures, see the Data Security for Tax and Accounting Firms page on our website.

03/06/17 Security N/A Notice 03/6/17 N/A Firm security – contacting the Incident Management group

When customers tell us that they were compromised, their identity was hacked, they’ve had a security breach, or any other indication that their information has been compromised, it is important to share this. Send any information you receive via email to Support - Incident Management. This team reviews that information to ensure old EFIN numbers are blocked, and takes necessary steps behind the scenes to make sure any compromised information cannot be used maliciously.

02/28/17 Platform N/A Fixed 03/17/17 N/A CS Professional Suite Sign In Error: "Missing data required to reset password. Please try again."

If you use NetStaff CS login credentials to log in to your CS Professional Suite applications, this issue occurred after resetting your password via the Reset Password link in the application sign in screen. A fix was released on 3/16/17 to resolve this error.

After entering the temporary NetFirm password you received into the sign in screen of your CS Professional Suite application, you will be prompted to update your password via netlinksolutions.com. Log in with your NetStaff ID and the temporary password you received, you will be prompted to create a new password after signing in. You will now use the new password you created to access your CS Professional Suite applications. For additional information, see Password management for your CS Professional Suite applications.

02/21/17 Security N/A Notice 02/21/17 N/A EMS Migration Support Tool error: "User exists in TRID, but there is no TRUID in EMS. Contact Platform Development for resolution"

To resolve this error, please follow these steps:

  1. Have the firm admin log in to https://cs.thomsonreuters.com/myaccount/login.aspx.
  2. The admin chooses Manage Accounts and deletes the user experiencing this error.
  3. The user then navigates to cs.tr.com.
  4. Choose Hi, Guest | Your Account > Sign in under CS Professional Suite.
  5. On the CS Professional Suite account sign in screen, choose Need an account? Click here.
  6. Have the user enter the Firm ID and Zip code and click the Continue button.
  7. The next screen will display a list of names, mark the My name does not show up in the list box and complete the information fields to create the account.
02/17/17 Security N/A Notice 2/17/17 N/A Reminder: Reset your password for your CS Professional Suite application login credentials

As a reminder, the password that you use with your CS Professional login must meet strength requirements as defined by the IRS and expire after no more than 90 days.

When your password is within three days of expiration you will receive a reminder in your application or in the NetStaff CS dashboard, depending on the credentials that you use. For details, see Password management for your CS Professional Suite application logins.

01/27/17 Notice N/A FYI 01/27/17 N/A NetClient phishing email
If a user reports that they or their client(s) received a suspicious email about NetClient, refer the user to Protecting your firm and clients against phishing scams and instruct them to report this to the IRS. See the “Help Catch the Culprits – Report Phishing Attempts” section at the bottom of the HHTC topic for instructions on how to report.
1/17/17 Error N/A Informational 01/20/17 N/A "There is a Problem with Adobe Acrobat/Reader. If it is running please exit and try again (523:523)"

This error may occur when navigating from one pdf to another.

This behavior appears to have started occurring with the Adobe update released on 1/10/17

Potential Workaround: Some users have found that unmarking the "Enable Protected Mode at Startup option in Adobe Reader under Edit/Preferences/Security (Enhanced) has stopped the error from occurring.

1/11/17 Notice N/A Notice 1/11/17 N/A "IRS Security Summit Alert: New Two-State E-mail Scheme Targets Tax Professionals

Per IR-2017-03, Jan. 11, 2017, the Internal Revenue Service, state tax agencies and tax industry leaders today warned tax professionals to be alert to an email scam from cybercriminals posing as clients soliciting their services.

12/16/16 Error 2016.1.0 Fixed 01/12/16 2016.1.1 "Automatically share display area" user preference not saving

**01/12/16 Update: This has been resolved in FileCabinet CS version 16.1.1.

Upon initially opening FileCabinet CS, if you have the user preference "Automatically share display area" enabled, it will not function as intended.

Workaround: To resume functionality, unmark the "Automatically share display area" checkbox in Setup > User Preferences > Drawer List and click OK. Then reopen Setup > User Preferences > Drawer List, and remark the "Automatically share display area" checkbox. After clicking OK to save this setting, it will resume original functionality.

NOTE: At this time, this must be done each time the program is initally opened.

If a firm calls in to report this, please add the firm ID to the TFS below.

TFS 1049982

11/01/16 Error 2015.1.1 Fixed 11/01/16 N/A Viewing an embedded email message causes FileCabinet to close

Filecabinet CS may crash when attempting to preview some embedded Outlook message files (*.msg). We are investigating the cause of this behavior and will correct this as soon as possible.

** 11/08/16 UPDATE: If your firm has FileCabinet installed locally and is experiencing this behavior, please have your IT Professional review and install the following Microsoft update: https://support.microsoft.com/en-us/kb/3200006 Installing this update will correct this behavior.

TFS 1022084

If you receive reports of this from firms, please add the Firm ID to the above TFS item.

1/22/16 Download 2015.1.0 Informational N/A N/A Error:  The signature of download.exe is invalid or corrupt

You may receive an error saying that the signature of the product download.exe is corrupt or invalid. There is not an issue with the install file itself. For more information, see The signature of download.exe is invalid or corrupt.

N/A Licensing 2015.1.0 Informational N/A N/A Manually Apply Licenses While Users are in FCS or Other Programs
Licenses for FileCabinet CS can be applied manually if license application through CS Connect fails due to residual lock files or active users in FCS or other programs. See this Help & How-To Center Topic for instructions on manually applying the license file from its download location.

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