The primary NetFirm CS administrator is the person who was designated as your firm’s NetFirm CS administrator on the purchase agreement.
We recommend that all users set up security questions. If you click the Forgot password? link in the login page after you set up security questions, the application will prompt you to answer the security questions and then allow you to reset your password.
If you are the primary firm administrator, you forget your password, and you have not set up security questions, the firm licensee will have to fax or email to Thomson Reuters a signed request for a password reset. The request must be written on company letterhead.
- Click your name near the upper-right corner of the screen and choose Set Security Questions. Show me.
- Select a question from each Security Question field.
- Enter the answer to each question in the corresponding Answer field.
- Click OK.