Screen flickers or mouse shakes when using Virtual Office CS / Software as a Service (SaaS) applications

Alerts and notices

When opening applications or working in Virtual Office CS / SaaS applications, you may experience any of the following issues: 

  • screen flicker
  • mouse shake
  • misaligned mouse
  • dual monitor issues

To resolve the issue, follow the steps below.

On Windows 10:

  1. Open your Display settings.

    You can right-click your desktop or open the Windows Start menu and search for it.

  2. Under "Scale and layout", set the Change the size of text, apps, and other items to 100%.
  3. Make sure the Display resolution is set to the recommend setting for each monitor.
  4. Restart the workstation.  

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