Enabling Microsoft ActiveSync for NetStaff CS users allows staff wireless access to their Microsoft Outlook personal calendar, contacts, and email through an Android device, BlackBerry z10, iOS, or other device that can run Windows Mobile 5.0 or higher. Staff members who use personal handheld devices that can run Windows Mobile 5.0 or higher can also access their Outlook tasks.

Prerequisites

Before you enable ActiveSync for a NetStaff CS user, verify that the following prerequisites are met.

• Your firm must be licensed for Virtual Office CS or SaaS Microsoft Exchange.
• The NetStaff CS user must have a Microsoft Exchange mailbox. See Enabling Microsoft Exchange in Virtual Office CS or SaaS for a NetStaff CS user for more information.
• The NetStaff CS user must own a compatible Android, BlackBerry z10, iOS, or personal handheld device that runs Windows Mobile 5.0 or higher. For Android devices, contact your service provider to verify that your device can synchronize with a Microsoft Exchange server and that your data plan supports synchronizing with an Exchange server. For Windows Mobile devices, contact your service provider to verify that the handheld device can run Windows Mobile 5.0 or higher.
• The contract with the service provider must include the ability to synchronize with a Microsoft Exchange server. If you are not sure that your plan allows for this, contact your service provider.

Enabling ActiveSync for a NetStaff CS user

To enable ActiveSync for a NetStaff CS user, follow these steps.

1. In the Admin tab of the navigation pane, click the Users link in the NetStaff CS section.

   Note: If you don’t see this link, you don’t have access to this area.

2. In the Users pane, enter any part of the user’s name or login in the Find field, and click the user’s name. NetFirm CS displays the user’s information on the right.

   Tip: Delete the entry from the Find field to view the full list of users.

3. In the Settings section, click the Enable button for ActiveSync.

   Note: The Enable button is available only after you enable Microsoft Exchange for the user and after a Thomson Reuters Virtual Office CS or SaaS administrator completes the necessary account setup, which takes 3 – 5 business days.

4. Click Enter.

Note: NetFirm CS sends the message to the email address that a NetFirm CS administrator entered for the NetStaff CS user in the Primary Email Address field of the Virtual Office CS or SaaS Microsoft Exchange Settings dialog.

Related topics

Virtual Office CS or SaaS administration

ActiveSync frequently asked questions

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