File Exchange frequently asked questions (FAQs)

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In the Digita NetStaff tab of the navigation pane, click the File Exchange link in the Documents section.

Note: If you don’t see this link, you don’t have access to File Exchange.

Click a question below to view its answer.

How long will File Exchange store files?

It depends on the type of folder to which the file was uploaded.

  • Temporary folders. A clock appears on the icons Temporary folder icon for folders that are temporary. Digita NetFirm deletes files 14 days after they are uploaded to temporary folders.
  • Permanent folders. A lock appears on the icons Permanent folder icon for folders that are permanent. Digita NetFirm does not delete files from permanent folders.

For more information, see File Exchange overview.

Can I upload multiple files in a single batch?

Yes.

Who can access the files that I have uploaded?

Digita NetStaff and Digita NetClient users can have full or read-only access to these files depending on the permissions that you have given them. For more information on modifying permissions, see Modifying Digita NetStaff folder access permissions for File Exchange folders or Modifying a Digita NetClient user’s access to File Exchange folders.

What is the difference between full and read-only access?

The difference between full and read-only access is:

  • Digita NetStaff users with permissions set to All have access to all folders, plus the ability to create new folders, upload and view files, and delete files and folders. Digita NetStaff users with Selected permissions are allowed to view and upload files only.
  • Digita NetClient users with full access can view and upload files. Those with read-only access can only view files.

What is the size limit for uploading files through File Exchange?

You can upload files of up to 2 gigabytes (GB). When uploading multiple files, each file can be up to 2 GB.

Why is it taking so long to download / upload files?

The duration of a download or upload depends on the size of the file and the speed of your internet connection. To minimise the duration, consider reducing the size of your files by using compressed ZIP files. It might also help to download or upload files early in the morning or late in the evening to avoid high volumes of internet traffic that might affect your internet service provider. Also, if you are using a modem, consider upgrading to a DSL, cable modem, or T1 connection.

I cannot see files that a client uploaded for me. What should I do?

Delete your temporary internet files or cache files and then try to view the files again. For detailed information, see Deleting temporary internet files or cached files.

When I try to upload a file, I receive a message reading "File is missing or empty." Why is this happening?

If you are typing the file name, make sure the location and name are correct, or browse to the file by clicking the Select Files button.

Which file types can I upload to File Exchange?

You can upload the following file types. Other file types can be submitted in a zipped file.

  • 001
  • 3g2
  • 3gp
  • aac
  • accdb
  • ach
  • avi
  • bmp
  • bpuk16-bpuk26
  • csd
  • csv
  • db
  • dbf
  • ddb
  • doc
  • docm
  • docx
  • dot
  • dotm
  • dotx
  • emf
  • eml
  • evtx
  • gif
  • gz
  • htm
  • html
  • ico
  • iif
  • jfif
  • jfx
  • jif
  • jpe
  • jpeg
  • jpg
  • Json
  • m2v
  • m4a
  • mdb
  • mht
  • mov
  • mp2
  • mp3
  • mp4
  • mpg
  • msg
  • odp
  • ods
  • odt
  • ofx
  • pbm
  • pcd
  • pcx
  • pdf
  • pgm
  • Pmb
  • png
  • ppm
  • ppt
  • pptm
  • pptx
  • Ptb
  • pub
  • qba
  • qbb
  • Qbj
  • qbm
  • qbw
  • qbx
  • qby
  • qdf
  • rar
  • ras
  • rtf
  • svg
  • tga
  • tif
  • tiff
  • txt
  • vcb
  • vcb
  • vsd
  • vtr
  • vtr
  • wav
  • wma
  • wmf
  • wmv
  • wp
  • wpd
  • xhtml
  • xls
  • xlsb
  • xlsm
  • xlsx
  • xlt
  • xltx
  • xml
  • xps
  • zip

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