File Exchange frequently asked questions (FAQs)

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In the navigation pane, click the File Exchange link in the Documents section.

Note: If you don’t see this link, you don’t have access to File Exchange.

Click a question below to view its answer.

It depends on the type of folder to which the file was uploaded.

  • Temporary folders. A clock appears on the icons Temporary folder icon for folders that are temporary. NetClient CS deletes files 14 days after they are uploaded to temporary folders.
  • Permanent folders. A lock appears on the icons Permanent folder icon for folders that are permanent. NetClient CS does not delete files from permanent folders.
  • Private folder. If your File Exchange screen includes a Private folder Private folder icon, the Private folder and all folders that it contains are permanent.

For more information, see File Exchange overview.


You can upload files of up to 2 gigabytes (GB). When uploading multiple files, each file can be up to 2 GB.

The duration of a download or upload depends on the size of the file and the speed of your internet connection. To minimize the duration, consider reducing the size of your files by using compressed ZIP files. It might also help to download or upload files early in the morning or late in the evening to avoid high volumes of internet traffic that might affect your internet service provider. Also, if you are using a modem, consider upgrading to a DSL, cable modem, or T1 connection.

Delete your temporary internet files or cache files and then try to view the files again. For detailed information, see Deleting temporary internet files or cached files.

If you are typing the file name, make sure the location and name are correct, or browse to the file by clicking the Select Files button.

You can upload the following file types. Other file types can be submitted in a zipped file.

  • 001
  • 3g2
  • 3gp
  • aac
  • accdb
  • ach
  • avi
  • bmp
  • bpuk16-bpuk26
  • csd
  • csv
  • db
  • dbf
  • ddb
  • doc
  • docm
  • docx
  • dot
  • dotm
  • dotx
  • emf
  • eml
  • evtx
  • gif
  • gz
  • htm
  • html
  • ico
  • iif
  • jfif
  • jfx
  • jif
  • jpe
  • jpeg
  • jpg
  • Json
  • m2v
  • m4a
  • mdb
  • mht
  • mov
  • mp2
  • mp3
  • mp4
  • mpg
  • msg
  • odp
  • ods
  • odt
  • ofx
  • pbm
  • pcd
  • pcx
  • pdf
  • pgm
  • Pmb
  • png
  • ppm
  • ppt
  • pptm
  • pptx
  • Ptb
  • pub
  • qba
  • qbb
  • Qbj
  • qbm
  • qbw
  • qbx
  • qby
  • qdf
  • rar
  • ras
  • rtf
  • svg
  • tga
  • tif
  • tiff
  • txt
  • vcb
  • vcb
  • vsd
  • vtr
  • vtr
  • wav
  • wma
  • wmf
  • wmv
  • wp
  • wpd
  • xhtml
  • xls
  • xlsb
  • xlsm
  • xlsx
  • xlt
  • xltx
  • xml
  • xps
  • zip

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