New (tax) year, new help!

Fixed Assets and UltraTax CS 2023 help is now on Help and Support. We're still moving articles, but you can find most content for the 2023 tax year there. Continue using the Help & How-To Center for tax years 2022 and older.

If amounts are not printing on the Pennsylvania return, it may be that the font file used is either missing or outdated. The Pennsylvania Department of Revenue requires the use of the OCR-A BT font on all forms generated by computer software.

Local UltraTax CS Installation

To correct this behavior, the font file should be deleted and reinstalled. Follow the procedure below:

1. First, you must obtain a new version of the font file. Click here to download the font file to your computer. Save it to your Desktop or another convenient location.
   Note: The font.zip file will need to be unzipped to access the OCR-A BT font file.
2. Click Start > Control Panel > Fonts.
   Note: If you do not see the Fonts icon, change the view by selecting Small Icons or Large Icons from the View by: list in the upper right-hand corner.
3. If the OCR-A BT (ocra.ttf) file is listed in your Font list, delete the file and reboot your workstation.
4. After rebooting (if needed), locate the Font folder you downloaded in the first step. There should be two font files in this folder.
5. Right-click on csutocra.ttf and click Install.
6. After installing the font, reboot your workstation and open UltraTax CS to preview/print a client with Form PA-40.

Virtual Office and Software as a Service Users

1. Close out of all Virtual Office CS applications.
2. Download the UltraTaxFontInstaller.zip folder.
3. Right-click the folder and choose Extract All.
4. Double-click the UltraTaxFontInstaller.msi file to start the installation.
5. It may be necessary to reboot the machine after installing the UltraTax CS fonts.
6. Test by previewing and printing Form PA-40.

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