CS Connect takes a long time to open

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Fixed Assets and UltraTax CS 2023 help is now on Help and Support. We're still moving articles, but you can find most content for the 2023 tax year there. Continue using the Help & How-To Center for tax years 2022 and older.

Question

What should I do if CS Connect does not open or takes more than one minute to open?

Answer

  1. Restart your computer.
  2. Verify that no applications are running.
  3. Start UltraTax CS.
  4. Try to start CS Connect again.

If CS Connect still takes a long time to open, or if you are experiencing other issues, try the troubleshooting steps in Troubleshooting update errors and Troubleshooting connection issues.

Related topic: CS Connect frequently asked questions

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