Troubleshooting update errors

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If you cannot apply updates, try the following solutions.

If your computer is on a network:


  • Digita FileCabinet closes automatically before applying updates.Users who access Digita Professional Suite applications (including the user applying the updates) must exit those applications for the update process to be completed.
  • If Digita Connect encounters a problem while applying updates, the updates are not applied and the application remains at the most recent successfully updated version. In this case, subsequent updates for the current session are placed on hold.
  • At the end of a Digita Connect call, Digita Connect will prompt you to apply any downloaded updates that have not been applied, even if updates were not downloaded during that particular call.
  • If Digita Connect receives a busy signal or no answer when attempting to connect to our secure data centres, it will attempt to reconnect up to nine times during a one-hour period.
  • While the Online Status dialog is displayed, the computer is connected to our secure data <<!-- start:us-en-regspell,ca-en-regspell -->centerscentres Digita Connect automatically logs off from those servers and disconnects the call after it completes its processes. However, you can click the Cancel Call button at any time to disconnect the call. If you accidentally disconnect the call while downloading updates, you will need to connect to our secure data centres later to download the remaining updates.