GoFileRoom: Alerts and notices

Alerts and notices

This topic compiles important information related to your software, such as the status of known issues, recently corrected problems, and answers to common questions.

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GoFileRoom setup checklist and troubleshooting guidelines

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Reported Date Category Reported Version Status Modified Date Fixed Version Synopsis
02/10/20 FirmFlow All Fixed 02/11/20 Fixed Assigned To Column is sometimes showing incorrect information
We are seeing sometimes where the audit trail in the Assigned To column can be incorrect if a person other than the one currently assigned routes the workflow. We are aware of this issue and are investigating it with urgent priority.
02/04/20 FirmFlow All Verified 02/07/20 Pending Release Assigned By Column is empty under Routing History in FirmFlow
The Assigned By column under Routing History in FirmFlow is currently displaying with no information. This column was intended to be a future enhancement. The feature was partially released a few months ago, but it was never functioning with data in it. The team has shifted priorities to work on more critical issues at this time. We plan to pull the incomplete feature from the application in the Feb 24 release to reduce the confusion this has caused.

02/02/20 Bulk Import All Fixed 02/13/20 Fixed Bulk Import failing overnight after successfully importing spreadsheet

We are currently investigating an issue with bulk import to FirmFlow folders, where the system successfully imports the spreadsheet but then it fails overnight. We are actively working on this issue.  More information will be provided when it is resolved. If your firm is experiencing this, prior to importing the bulk import spreadsheet into the system, be sure to save it as a *.xlsx file, NOT a *.xls file.

01/27/20 FirmFlow All Fixed 01/27/20 Fixed Issue Exporting Large FirmFlow Reports
Firms are having issue where exporting Large FirmFlow Reports (Greater than 20k values) it is not generating the report in the defined location. Development is looking into this with highest priority.
01/11/20 All All Fixed 01/13/20 Fixed Internal Server Error 502 when Viewing/Editing Documents in GoFileRoom.
We have received reports that some customers are unable to Edit/View Documents in GoFileRoom, receiving the message: 502 Internal Server Error. Our development teams have been notified and are investigating these issues.
01/10/20 FirmFlow All Verified 01/10/20 Investigating FirmFlow Roll Forwards are failing when there are pending barcode scans.
If a client has any pending barcodes with a status of "Indexed" or "Barcoded", then some workflows are not rolling forward as expected. In some cases, a workflow may not roll forward or it may roll forward, but some fields may not roll forward as expected. The workaround is to void any pending barcodes for the client and roll forward. For information on how to void barcodes please see this article. https://cs.thomsonreuters.com/ua/gfr/cs_us_en/Reports/doc_tracking_report_overview.htm
01/07/20 Integration 19.0.4 Fixed 02/11/20 Fixed System.ArgumentOutOfRangeException error may occur when printing reports from Accounting CS/Workpapers CS

An error may occur when printing reports from Accounting CS or Workpapers CS and selecting the "Output to GoFileRoom" integration option. The fix is to go to Setup > GoFileRoom > Index Mapping in Accounting CS/Workpapers CS and re-select the mapping options.

Beginning of error message:


Exception of type 'System.ArgumentOutOfRangeException' was thrown.

Parameter name: variable

Actual value was CategoryName.

Exception Properties:

ActualValue: CategoryName

ParamName: variable"

08/28/19 Document Management All Fixed 02/11/20 Fixed Error opening large Excel files

We've identified an issue with opening large excel spreadsheets in GoFileRoom where an error may occur. We are actively working to address this issue. As a temporary solution the file can be exported out of GoFileRoom, modified and then added back into GoFileRoom.

10/22/19 Platform All Fixed 02/11/20 Fixed GoFileRoom session expires after editing a document from View mode

After editing a document for view mode and saving your changes back to GoFileRoom you may receive a Session Expired message.

To edit a document while we resolve this issue, right-click on the document and choose Edit Document instead of viewing the document first.

09/30/19 ScanFlow All Verified 02/13/20 Investigating Errors during scanning with ScanFlow

We are investigating reports of various errors during scanning with ScanFlow into GoFileRoom. You may receive messages such as "There was an error sending an error notification to the GoFileRoom server. Please check your connection. If problems persist, contact your administrator" when attempting to upload the batch to GoFileRoom. Note: If you recieve error messages telling you to rescan the image, please attempt to rescan as 'Grayscale' instead of 'Black & White' and it should scan successfully.

09/27/19 Document Management All Verified 02/13/20 Investigating First page of PDF appears blank after editing

In some instances you may notice that the first page of a PDF will display blank with annotations being visible, after being merged or edited. As a work around, you can export the PDF, make any necessary changes and then add it back into GFR as a new document.

06/04/19 ClientFlow 19.4 Verified 02/13/20 Investigating Issues publishing a document from Document Explorer

In some instances, a document will fail to publish. As a work around, attempt to publish it again. If it fails to publish within Document Explorer, Classic Search should successfully publish the document.

10/28/19 ClientFlow 19.4 Verified 02/13/20 Investigating Unable to email or publish documents from Document Explorer if they are password protected

When attempting to email or publish a document through the Document Explorer, if that document is password protected, it will not email or publish.

08/02/19 General All Notice 10/11/19 TBD m.gofileroom.com is no longer available

The mobile site for GoFileRoom, m.gofileroom.com, is no longer available or supported. See TFS 1723160, or ask the GoFileRoom CF if you have additional questions. Users will need to access https://www.gofileroom.com from Internet Explorer.







Important! End of support for Windows 7

In January 2020, Microsoft ended support for Windows 7. Because Thomson Reuters cannot support customers using our applications on unsupported operating systems, GoFileRoom is no longer supported on Windows 7. We strongly recommend that you upgrade your workstations to a supported operating system as soon as possible. For more information, see End of support for Windows 7 in our Help & How-To Center.