GoFileRoom: Alerts and notices

Alerts and notices
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This topic compiles important information related to your software, such as the status of known issues, recently corrected problems, and answers to common questions.

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GoFileRoom setup checklist and troubleshooting guidelines

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Reported Date Category Reported Version Status Modified Date Fixed Version Synopsis







Important! End of support for Windows 7

In January 2020, Microsoft will end support for Windows 7. Because Thomson Reuters cannot support customers using our applications on unsupported operating systems, GoFileRoom will no longer be supported on Windows 7 as of January 14, 2020. We strongly recommend that you upgrade your workstations to a supported operating system soon. For more information, see End of support for Windows 7 in our Help & How-To Center.

06/19/19 All Notice Notice 06/19/19 Notice Migrate to AWS

At the end of July, GoFileRoom and FirmFlow will be migrating to a new data center on the Amazon Web Services Platform (AWS). GoFileRoom, FirmFlow & AdvanceFlow will be down during the migration period of Friday, July 26 at 11:00 PM ET until Monday, July 29 at 5:00 AM ET. More information on this is indicated in this User Bulletin

Note: This does not apply to Digita UK

05/15/19 ClientFlow 18.0.6 Verified 06/12/19 TBD Unable to publish documents from the Document Explorer

When attempting to publish a document through the Document Explorer, nothing happens.

05/14/19 ClientFlow 18.0.6 Fixed 06/21/19 N/A Inactive ClientFlow users missing from dropdown

Inactive ClientFlow users no longer display in the dropdown list in the Administrator screen.

05/16/19 GoFileRoom 19.2.1 Notice 05/16/19 Notice Some reported issues of logging in to www.gofileroom.com

If having problems logging into www.gofileroom.com, please clear your cookies. This will help with with any troubles logging in.

05/10/19 Document Management 19.2.1 Verified 05/10/19 TBD Saving annotations on viewed PDFs displays an error

When you view a PDF in View Mode, an error is displayed when you try to save annotations. Until this problem is resolved, you can save annotations by opening the PDF in Edit Mode.

04/29/19 ClientFlow 19.2.1 Fixed 05/01/19 N/A ClientFlow Users: Failed to update the user with NetClient error

On the ClientFlow Users tab of the Administration > Manage Users & Groups dialog when either adding or editing a ClientFlow user you may receive a message of: Failed to update the user with NetClient

This issue has been resolved. 

TFS 1665213

03/29/19 Platform Notice Notice 03/29/19 Notice GoFileRoom Password
Thomson Reuters recommends that when you change your password you reboot your computer to clear any saved passwords and sessions, and to ensure your new password works with local tools.
01/31/19 Document Management N/A Notice 02/07/19 N/A UltraTax CS Web Organizers are now automatically filed into GoFileRoom

With the 2018.3.0 release of UltraTax CS, web organizers will now be filed into GoFileRoom when they are retrieved into the tax program. For more information, please review the UltraTax CS release bulletin here.

01/15/19 FirmFlow 16.2.8 Verified 01/24/19 TBD GoFileRoom FirmFlow portlet doesn't load in some instances

When you go to the staff dashboard, click add view then adds the GoFileRoom FirmFlow - My Work portlet it shows correctly. When you click a WorkFlow it opens correctly. But when you tab off of this portlet and go back to it the portlet reloads and no longer shows my workflow it changes to Search for Documents.

We are looking into why it will not reload appropriately.

TFS 1598070

08/13/18 FirmFlow 16.2.6 Verified 09/24/18 TBD My Work: When using F5 on My Work Screen issue

Users using F5 on My Work will redirect to Search for documents screen. This has been reported to developers and will be addressed in the next release.

SalesForce: 02367743

08/13/18 Upload Service 17.0.1 Notice 08/13/18 Notice Authentication issues with outdated Upload Documents Service installations

If your firm has not updated to at least version 17.0.1 of the Upload Documents Service (released in Fall 2017), you may experience issues with the service logging into GoFileRoom. This is due to changes in data security protection regulations. We recommend that you make a copy of the folder containing any queued documents, then uninstall the service and re-install version 17.0.1. If you are a GoFileRoom administrator, you can find the download in GoFileRoom by clicking on your name in the upper right hand corner. Once installed and configured, copy your documents folder back into the proper location and restart the service.

08/10/18 Platform N/A Notice 08/10/18 N/A Steps to take if you have issues with GoFileRoom after the release on 8/10/18.

With the release on 8/10/18, you may have issues logging into or viewing certain pages in GoFileRoom. If you do, follow these troubleshooting steps.

Restart Internet Explorer after each step to ensure that your changes take affect. Note that you may need to use Windows Task Manager to exit all sessions, even those running in the background.

1. In Internet Explorer, choose Tools > Compatibility View Settings and remove gofileroom.com from the list of websites. Clear your cache, and then reset Internet Options. Follow the GoFileRoom setup checklist and troubleshooting guidelines to set up Internet Explorer again.

If you are still having issues, navigate back to Compatibility View Settings and clear the Display intranet sites in Compatibility View checkbox.

2. Clear your temporary internet files from Internet Explorer. Note that if you have GoFileRoom saved as a favorite, you will need to clear the Preserve Favorites option.

3. Choose Tools > Internet Options and click the Advanced tab. Mark the option to Use TLS 1.2.

4. Choose Tools > Internet Options and click the General tab. Clear the option to Delete browsing history on exit. If marked, the Compatibility Mode settings are erased every time you close Internet Explorer.

5. Re-install the GoFileRoom add-in using the steps in Uninstalling and reinstalling the GoFileRoom Client Add-In. Pay special attention to steps 4-6 in the article.

6. In Internet Explorer, choose Tools > Compatibility View Settings and clear the Use Microsoft compatibility lists checkbox.

7. If your firm uses Group Policy, you will need to remove gofileroom.com from the compatibility view in Internet Explorer. See the GoFileRoom setup checklist and troubleshooting guidelines for instructions.

In some cases, the registry is not updating after doing this step. You'll need to remove gofileroom.com from the following registry keys. We strongly recommend that this be performed by your firm's IT professional, and that you back up your registry before making any changes.

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Internet Explorer\BrowserEmulation\PolicyList

HKEY_CURRENT_USER\Software\Policies\Microsoft\Internet Explorer\BrowserEmulation\PolicyList

08/10/18 Platform N/A Notice 08/10/18 N/A Pages not loading

If you are having issues with pages not loading, please go to Internet Explorer's Internet Options > Advanced tab and uncheck Check for signatures on downloaded programs.

08/10/18 Platform N/A Notice 08/10/18 N/A Errors when attempting to edit documents

If you are having issues editing documents from within GoFileRoom, please ensure you have installed the latest version of the add-in installed, version 18.0.4. To obtain a copy of this add-in, log into GoFileRoom, click on your name in the top right corner and then click "Client Add-in". Save the file down locally, Once saved, close Internet Explorer and all MS Office applications (including Outlook). Right click on the add-in and choose the option to "Run As Administrator". Once this installation is complete, you should be able to edit documents.