Managing your UltraTax CS renewal

Alerts and notices

UltraTax CS renews automatically each year. We offer a variety of tools and resources you can use to make sure that your products and licenses still fit your firm's needs.

You can make changes to your renewal as soon as the renewal period opens through November 1, 2020.

Walkthrough video

00:01 This video will walk you through the UltraTax CS renewal process which includes how to run a Client Total report and a breakeven report. The first report is the UltraTax CS Client Total report. To run this report, you'll need to go to Utilities Client Listing reports. Click on Client Totals, and then click continue. Make sure that the focus has all of the entity boxes marked, the Preparer/Reviewer/Staff set to All Preparers, Fiscal Year End is All Months and the Event has "All clients, regardless of status". Then select all of the clients and preview or print the report. The client totals report will show you how many returns you have processed so far this year. You will need these totals on hand when reviewing your renewal to compare against the breakeven point for any unlimited license you may need, which may be calculated from our breakeven report.

01:10 The breakeven report is available from our website, CS.ThomsonReuters.com . You will need to go to the PRP/ELF reports in the My Orders and Payments section. At the bottom of the screen, choose to generate the Breakeven report. This report will show you the amount of PRPs that you have generated for each product this year and it will also give you recommendations to upgrade to an unlimited license if it is beneficial for you.

01:45 Now that you have run the Client Totals and Breakeven reports, it is time to process the renewal by going back to the My Account page and clicking Renewals. Let's start the UltraTax CS renewal, and if you are licensed for Fixed Assets CS and Filecabinet CS it will also go through the process of renewing for those products. Click Renew Online and agree to the updated terms and service. On the first screen, you can unmark any of the products you may want to remove. The second page will show Filecabinet CS and Fixed Assets CS, if you are licensed for these products. On the next screen, you can add additional products if you would like to. Please note there are recommendations on the left-hand side from the breakeven report.

02:42 To finance your plan, you will need to mark the Check here to finance your renewal payment box and choose the number of payments. One thing to note is that each payment needs to be greater than $500. The payment information will list any payment information already on file. If you choose to use a different payment option, you will need to enter the applicable information. After you process your renewal, you will automatically be enrolled in the auto-renewal service. If you would like to decline, you will need to check the Decline option. If you do not want to decline, you can click continue. The last step is to print the confirmation page for your records.

03:38 For more information on your UltraTax CS renewal, open up UltraTax CS choose Help > Help & How-To Center and in the search field type "UltraTax CS renewal" and press enter on your keyboard. You can also go to Tax.TR.com/UTRenewalHelp. Thank you for watching.

How many returns did my firm do last year?

The Client Totals report in UltraTax CS shows how many returns you've processed so far this year. Use the steps below to view your Client Totals report.

Keep this report on hand when reviewing your renewal for the coming year. This will help you determine if a PRP or unlimited license is best for you.

  1. In the most recent year of UltraTax CS, choose Utilities, then Client Listing Reports.
  2. Click the Client Totals option.
  3. Click Continue.
  4. In the Select Clients for Report dialog, verify that all entity checkboxes are marked in the Focus Group section.
  5. Select All Preparers from the Preparer/reviewer/staff field.
  6. Select All Months in the Fiscal year end field.
  7. Click Select All.
  8. Click the Preview, Print or Export button at the bottom of the dialog. If you are licensed for FileCabinet CS, you can click the To Cabinet button to send the report to that application.

Should I buy an unlimited license?

The breakeven point is the point at which it is a better price for you to purchase an unlimited license instead of paying per return (PRP).

To find the breakeven point, divide the total number of transactions against the cost of the license. Or, view the Breakeven report in the PRP/ELF reports section of My Account.

See also: UltraTax CS Breakeven Tables

What if I have changes to my business?

We encourage you to keep potential business changes, like a merger, staff retirement, or an increase in business, in mind when considering your UltraTax CS renewal.

If business changes happen after you've paid your yearly UltraTax CS renewal, you can make changes until November 1, 2020.

If you need to add or remove products before the automatic renewal next year, process the renewal before the auto-renewal date. We won't bill you twice.

Can I finance my renewal?

Yes. If you need to pay for UltraTax CS over a period of time, you can finance it through February 24, 2021.

How can I opt out of automatic renewals?

If you decide to cancel the automatic renewal of your UltraTax CS family of products, contact Customer Support by email. We'll need to know your Firm ID and your name, along with a statement that says you would like to opt out of automatic renewals, the products you do not want to automatically renew and the reason you are opting out of automatic renewals.

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Internal notes


When you receive feedback from customers on the automatic renewal process, leave feedback.

To review the firm's automatic renewal status in EMS:

  1. Open the firm in EMS
  2. Click Firm.
  3. Click Automatic Renewal near the bottom of the list.
  4. Click the product family under Renewal Campaign.
  5. The Automatic Renewal Management Detail will display who approved or declined the automatic renewal along with the date that was processed.

If the firm would like to opt out of the automatic renewal, they will need to send an email to CS.Service@TR.com containing the following information:

  • Declining contact's name
  • Firm ID
  • Specific product they are opting out of auto renewal for
  • Reason for opting out

This information will need to be added to the Flash notes. Instructions for updating the decline in EMS can be found here.

  1. Follow the steps for reviewing their auto renewal status above.
  2. Click the calendar icon in the Decline Date field to chose today's date.
  3. Select the declining contact in the Declining Firm Contact in the drop down menu.
  4. Enter the reason for the decline in the Notes section.
  5. Click Save to complete.
  6. Copy the written cancellation into your call notes.

If the firm is not renewing the product, verify the automatic renewal is declined and mark the product as NLU in the renewal plans.