End of support for Windows 7 and Windows Server 2008 / 2008 R2

Alerts and notices

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Microsoft ending support

Microsoft announced that they have ended support for Windows 7, Windows Server 2008, and Windows Server 2008 R2 on January 14, 2020. They no longer provide security updates or technical support for systems running Windows 7 or 2008/2008 R2 servers. See Microsoft's Windows 7 announcement External link and Windows Server 2008/2008 R2 announcement External link for more information.

What does this mean for me?

Thomson Reuters no longer supports its products on Windows 7 operating systems or Windows Server 2008 or 2008 R2. You must upgrade any workstations or servers that require access to Thomson Reuters products to a supported operating system. This includes CS Professional Suite products on desktop and VO/SaaS environments, GoSystem Tax RS, GoFileRoom, AdvanceFlow, Checkpoint, and Onvio.

If you attempt to access your Thomson Reuters product via an unsupported environment, you acknowledge and agree that you are solely responsible for any issues that may arise, and that Thomson Reuters is not responsible for providing any support in any manner. In addition, Thomson Reuters is not liable for any damages that may result from utilizing the unsupported environment. You can access the minimum system requirements on the CS Professional Suite Support page.

See Unsupported environments for CS Professional Suite for more information on all unsupported environments and the scope of support.

VO/SaaS

VO/SaaS firms' data and applications are hosted on supported Microsoft Operating Systems and Microsoft SQL versions as we adhere to Microsoft's published product End of Life schedules. It is important that the workstations used to access VO/SaaS are also running supported versions of Windows as unsupported operating systems can leave any internet connected workstation vulnerable.

Why is it important to update?

Working on these environments increases your security risks, degrades performance, and leaves your firm vulnerable to attack and exploitation. Upgrading your server(s) and workstation(s) safeguards you and your client data. Considering how cybercriminals target accounting firms for sensitive information, the risks are significant. For more information about protecting your firm and clients from cybercriminals and security threats, see Protecting Your Firm's Client Data From Cybercriminals: 5 Common Questions and always consult with a qualified IT professional.

What are my options for updating?

Microsoft offers comprehensive guidance on migrating off of Windows 7 External link and Server 2008 / 2008 R2 External link, including upgrade options, recommendations, and FAQs.

We understand that timing can be a challenge when replacing a network or terminal server using the Windows Server 2008 or 2008 R2 operating system. Virtual Office may be an option for your firm. Contact Thomson Reuters for more information.

If you still have Windows 7 workstations and your firm would like to purchase multiple licenses to Windows 10, Thomson Reuters has partnered with Ingram Micro® to help make your purchase and implementation process easier. Ingram Micro is an authorized distributor of Microsoft products, providing premium cloud services and support to some of the world's most pioneering and successful companies. For more information and instructions on how to purchase from Ingram Micro, click here.

For questions relating to Ingram Micro's site or purchasing help please call Ingram Micro Cloud's Support Desk at 855-660-6231.

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Internal notes


Additional FAQs for Support

  1. What type of communication has gone out to customers about the end of support for Windows 7 and Server 2008?
    • The first email communication from TR was sent to all US Tax and Accounting Professional customers on June 7, 2019.
    • In-program alerts and notices on product home pages and HHTC started appearing mid-June.
    • A second email communication went out to the same audience as the first on September 17, 2019.
    • Additional email reminders and in-app messaging will occur in the coming months.
  2. What TR Products will not be supported?
    • ALL TR Products. Including Onvio, GST, Checkpoint, etc. This includes prior years/versions, if applicable.
  3. Will you ever be restricted from using TR products in Windows 7?
    • Currently, we have only announced that we will not support TR products in these environments after January 14.
    • We have not made announcements pertaining to us preventing or restricting users from using their TR products in Windows 7 or Server 2008.
    • Expect more specific messaging on this in the coming months closer to the end of tax season.
    • As of now, you can explain to users that their software will not necessarily stop working after January 14, but there are serious risks to doing so if they do not receive security updates from Microsoft.
  4. Does this mean users have to buy new computers and servers? 
    • No, you do not have to buy a new computer in order to upgrade an operating system to a new environment. Our Ingram Micro offer does provide this service as an option (upgrading firm's existing machines to Windows 10 OS). 
  5. What does this mean for my customers using TR products?
    • End-user products such as NetClientCS, ACS Client Access and Onvio will also no longer be supported using Windows 7. 
    • Encourage firms to have a discussion with their customers about security and how they’re accessing sensitive information.
  6. What does this mean for sunsetting products like CSA's Engagement CS, Trial Balance CS, and Financial Statements CS?
    • There are no changes or restrictions planned.
    • Encourage firms to convert to Workpapers CS or AdvanceFlow.