Manage Customer Payments > Detail tab

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Change to CS Support service hours

Our Support department is closed on Friday, April 28th for a company event. However, limited Accounting CS phone support is available on that date from 9 AM - 5 PM ET due to the approaching deadline for quarterly payroll tax forms.

Links to our most popular payroll tax processing topics are available in the Alerts and notices section on the right side of most pages.

Use the Detail tab to view and enter detailed information about the selected customer payment and to apply customer payments to customer invoices.

As you enter information in this tabbed page, the application automatically updates those fields in the Rapid tab, so the information on both tabs is always in sync.

Choose Actions > Manage Customer Payments and then click the Detail tab. Use the Navigation buttons buttons to scroll through the saved payment transactions.

Note: You can use the Actions > Apply Customer Payments screen to apply multiple AR transactions for multiple customers at the same time.

Fields & buttons

  • Type. Select the payment type.
    • AR Check - the customer wrote a check for this payment.
    • Cash - the customer used cash for this payment.
    • Credit card - the customer used a credit card for this payment.
    • Write-off - you are writing off the customer's invoice or finance charge.
    • AR Credit memo - if you enter a credit memo in the Actions > Enter Invoices screen, the application displays it in this screen as an AR Credit memo.
  • Customer ID / Customer Name. (Required) Select the ID for the customer who made the payment. When you select the ID, the application automatically enters the customer name. The drop-down list includes all customers with an active status or that have open transactions. Use the Setup > Customers screen to set up customer records.
  • Journal. (Required) Select the journal in which to record this payment transaction.
  • Posting Period. (Required) Select the appropriate posting period for the payment.
  • Date. (Required) Enter the transaction date for the payment.
  • Reference. Enter a reference for this payment.
  • Amount. Enter the payment amount or click the Calculator button to calculate the payment amount using an onscreen calculator.
  • GL Account. (Required) Select the appropriate GL account for the payment.
    • For cash, check, or credit card payment types, select the GL account that is defined for undeposited payments. The default GL account is defined in the Undeposited payments field in the Setup > Clients > Accounts Receivable tab.
    • For write-off payment types, select the GL account that is defined for bad debt expense. The default GL account is defined in the Bad debt expense field in the Setup > Clients > Accounts Receivable tab.
  • Apply Transactions. This tab displays all open invoices and finance charges for the selected customer.

    Mark the checkbox for each transaction to which you want to apply the selected customer payment. If you enabled the discount feature for the client (in the Setup > Clients > Accounts Receivable tab), the Discount ExpDiscount Act, and Discount Hon columns display information about any available discounts. You can override the data in those columns as necessary.

    The Amount Applied column displays the open amount of the payment, but you can enter a different amount to apply to the transaction. Click the plus (+) sign next to a transaction to view details for that transaction.

  • Applied Transactions. This tab displays all invoices and finance charges to which this payment has been applied.

    To unapply this payment from a transaction, mark the checkbox next to the transactions to unapply, and then click the Unapply Selected button.

  • Notes. Use this tab to enter any notes about the payment transaction.

The application displays the balance of the current payment as well as the total open balance amount for the current customer.

If this payment is part of a customer deposit, this section displays the description, bank account, and date for the deposit, as entered in the Actions > Enter Deposits screen.

Note: Once a payment has been deposited, you cannot void or delete it.

Related topics

Accounts Receivable service, overview

Recording customer payments

Entering customer invoices

Entering customer deposits

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