Deleting and reinstalling updates

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If you are missing an available update or if you an update fails to apply, CS Connect may have only partially downloaded the update. You may need to delete and reinstall the update.

UltraTax CS and Fixed Assets CS

To delete and reinstall an update, complete the following steps. 

  1. In UltraTax CS or Fixed Assets CS, go to Help > Repair > Misc tab.
  2. Click the Clear Updates Directory button.
  3. Click Done.
  4. Choose Utilities > CS Connect.
  5. Switch Retrieve available updates to Yes.
  6. Click Connect to download and automatically apply updates

If these steps don't work, try manually deleting the update and reinstalling.

Accounting CS, FileCabinet CS, Planner CS, Practice CS, Toolbox CS, and Workpapers CS

To delete and reinstall an update, complete the following steps. 

  1. Close the program.
  2. Go to the appropriate location in X:\\WinCSI, where X is the drive where the application is installed.
    • Accounting CS: X:\WinCSI\Accounting CS\updates
    • FileCabinet CS: X:\WinCSI\CABINET\updates
    • Planner CS: X:\WinCSI\UTP\updates
    • Practice CS: X:\WinCSI\Practice CS\updates
    • Toolbox CS: X:\WinCSI\ToolBox CS\updates
    • Workpapers CS: X:\WinCSI\Workpapers CS\updates
  3. Delete everything except the data folder, in the updates location. 
  4. Open the program, and go to File, then CS Connect.
  5. Mark Retrieve available updates and make sure that the Connect now option is selected.
  6. Click Call Now to download the available updates.
  7. When prompted, click Yes.

Related articles CS Connect overview

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