Troubleshooting connection issues

Alerts and notices

If you have difficulty using CS Connect to connect to our network of secure data centers, use the following information to identify and resolve issues.

If these methods do not resolve your issue, call Customer Service at 800.968.0600 and follow the prompts to speak with a representative.

Test your connection

All tests must be sucessful for your connection to operate correctly. To test your connection, complete the following:

  1. Verify that your computer is connected to the internet.
  2. Open your CS Professional Suite product.
  3. Go to either File or Utilities, then CS Connect.
  4. Select the Connect Setup or Communications Setup button.
  5. Select Test Connection.

General troubleshooting

  • Close all programs and try to connect again.
  • Restart your computer and try to connect again.
  • If your computer is connected to a network, try connecting from a different computer to determine whether the problem is with your local computer or with the network.
  • If AOL is your internet service provider (ISP), try connecting through a direct (LAN) connection.
  • If an update is available for your application but CS Connect did not download it, try deleting and reinstalling the updates.
  • Disable all firewall, internet security, and spyware programs to see if these applications are causing problems with your connection. Be sure to re-enable these products when you finish troubleshooting.

Was this article helpful?

Thank you for the feedback!