You may receive an OLE error when opening Word and Excel documents that contain embedded objects.

The error may read: Microsoft Excel (or Word) is waiting for another application to complete an OLE action.

This message may occur for different reasons. It is important to determine the cause of the error.

Verify:

• You have Microsoft Office 32-bit is installed.
• The Excel or Word document that contains embedded objects.
• A session of Excel.exe is opened.
• Office 2010 or higher is installed.
• Checkpoints Tool Framework v. 1.0.140 or higher is installed.

If you answered Yes to the above items, this could be due to a change Microsoft made within the Office suite. An update to the Checkpoint Tools Framework v. 1.1.11 includes an update for Microsoft integration that addresses this error. Ensure that current service packs and hot fixes are applied to your operating system and Microsoft Office, proper settings for trusted sites used, and add-ins enabled. For more information, refer to FAQs at http://support.rg.thomsonreuters.com/toolsppc.asp.

For further assistance with this process, contact PPC Technical Support at 800-431-9025.

Note: Other 3rd party vendors who also have .NET Office add-ins may also experience the same issue, and you may continue to see the issue even after updating to the new framework version.

The 32-bit version of Microsoft Office is required to take advantage of integration with Office applications. To learn more about 64-bit or 32-bit versions of office visit,  Choose between the 64-bit or 32-bit version of Office (What's this?)

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