GoFileRoom setup checklist and troubleshooting guidelines

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Take the following steps to set up a workstation before launching GoFileRoom. If there are problems after setup, you can use the same steps as a checklist to make sure all settings remain correct. Settings may have changed due to Microsoft Office or browser updates, or a browser reset.

If you still have setup problems after following these steps, see the GoFileRoom setup troubleshooting article.

Step 1: Set up Internet Options

  1. Select the search icon next to the Windows Start button.
  2. Type in Control Panel, then select the Control Panel App.
  3. Select Network and Internet, then select Internet Options.
  4. On the General tab, select Settings.
  5. On the Temporary Internet Files tab, select Every time I visit the webpage, then OK.
  6. Select Delete.
  7. Tick Temporary Internet Files and website files and Cookies and website data.
  8. Clear Preserve Favorites website data, then select Delete.
  9. On the Security tab, select Trusted sites.
  10. Clear the Require server verification (https:) for all sites in this zone checkbox.
  11. In the Add this web site to the zone field, enter *.GoFileRoom.com, then select Add.
  12. Tick the Require server verification (https:) for all sites in this zone, then select Close.
  13. Select Custom level.
  14. Select Low from the Reset to drop-down list, then Reset.
  15. In the Settings list, enable Display mixed content, then select OK.
  16. On the Advanced tab, tick Use TLS 1.2.
  17. Select Apply, then OK.

Step 2: Set up Google Chrome

  1. Select Customise and control Google Chrome, then Settings.
  2. Select Privacy and security.
  3. Select Site Settings, then Notificatons.
  4. In the Allowed to send notifications section, add [*.]onvio.us and [*.]gofileroom.com.
  5. Return to Notifications settings and select Pop-ups and redirects.
  6. In the Allowed to send pop-ups and redirects section, add [*.]onvio.us and [*.]gofileroom.com

Step 3: View browser requirements

  1. Go to https://uk.gofileroom.com .
  2. Select View Browser Requirements.
  3. If the Common Controls Active X row has a value of No or a hyphen, select the link in that row to install the files. If that fails, you may need to manually register the files.

Note: Allow pop-up Windows and Trusted Site Security may still have a value of No or a hyphen even after the browser has been set up.

Step 4: Install the GoFileRoom Client Add-In

Install the GoFileRoom Client Add-In on each workstation.

Microsoft Office updates, internet browser updates, and a browser reset may cause settings to be removed.

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