Uninstall, download, and install Citrix Receiver

Alerts and notices

The Citrix online plug-in is required to access remote applications. You need to install the plug-in only if you run applications in the Virtual Office CS or SaaS environment.

Uninstall Citrix

Before downloading Citrix Receiver, we strongly recommend that you follow these steps to determine whether an older version of Citrix is installed on your computer. If you find an older version, you should uninstall it.

Notes

  • If your print drivers are not mapping correctly or you are experiencing issues with printing embedded objects from FileCabinet CS through Virtual Office CS or SaaS, we recommend that you uninstall all versions of Citrix — including the current version.
  • The Citrix Cleanup Utility is neither required nor recommended for Receiver 14.1 or higher. If you are experiencing errors or unexpected behaviors occurring from older versions of a Citrix client, please see this Citrix support article for considerations on using the Cleanup Utility: https://support.citrix.com/article/CTX137494 External link . (What's this?)
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  1. For Windows 7 or 8.1, do one of the following. For Windows 10, see separate instructions below.
    • In Windows 8.1, press WinKey + X.
    • In Windows 7, click Start.
  2. Click Control Panel.
  3. Click Uninstall a Program under Programs in the Category view, or click Programs and Features in the Large icons or Small icons view.
  4. Highlight the Citrix application(s). If VO Citrix version 14.1.0.0 is listed, remove that first.
  5. Click the Uninstall button above the program list.
  6. Once all Citrix applications are uninstalled, verify that the following folders no longer exist on your workstation. Rename any of the folders that you find.
    • C:\Program Files (x86)\Citrix
    • C:\Program Files\Citrix
    • C:\Users\%username%\AppData\Local\Citrix
    • C:\Users\%username%\AppData\Local\ICA Client
    • C:\Users\%username%\AppData\Roaming\Citrix
    • C:\Users\%username%\AppData\Roaming\ICA Client

    Note: The AppData folder is hidden by default. You may need to make hidden folders visible on the PC to gain access to it, or manually enter the path in the address bar in Windows Explorer.

  7. Reboot your computer.

For Windows 10:

  1. Click the Start menu, then choose Settings.
  2. Choose System > Apps & features.
  3. Click VO Citrix version 14.1.0.0 in the list of applications, then click Uninstall.
  4. Click Citrix Receiver in the list of applications, then click Uninstall.
  5. Once all Citrix applications are uninstalled, verify that the following folders no longer exist on your workstation. Rename any of the folders that you find.
    • C:\Program Files (x86)\Citrix
    • C:\Program Files\Citrix
    • C:\Users\%username%\AppData\Local\Citrix
    • C:\Users\%username%\AppData\Local\ICA Client
    • C:\Users\%username%\AppData\Roaming\Citrix
    • C:\Users\%username%\AppData\Roaming\ICA Client

    Note: The AppData folder is hidden by default. You may need to make hidden folders visible on the PC to gain access to it, or manually enter the path in the address bar in Windows Explorer.

  6. Reboot your computer.

Downloading and installing Citrix Receiver

  1. Log in to NetStaff CS.
  2. In the NetStaff CS tab of the navigation pane, click the Applications link.

    Note: If you don’t see this link, you don’t have access to applications through Virtual Office CS or SaaS.

  3. From the Setup menu near the upper-right corner of the screen, choose Citrix. Show me.
    Citrix command
  4. The steps required to install Citrix Receiver vary by browser. Click the name of your browser to view the remaining steps.

    1. Click the VOCitrixWeb.exe button in the bottom left corner of the window. Show me.
      VOCitrixWeb.exe button
    2. In the Setup - VO Citrix dialog, click Install.
    3. When the installation is complete, click Finish.

      Note: If you experience any issues installing or running VOCitrixWeb.exe, try running the installation as administrator, or disable the user account control (UAC) setting.

    1. In the Opening VOCitrixWeb.exe dialog, click the Save File button.
    2. The Downloads dialog opens. In this dialog, double-click VOCitrixWeb.exe.

      Note: If you are prompted with an Open Executable File? dialog, click OK.

    3. In the Open File - Security Warning dialog, click the Run button.
    4. When the installation is complete, click OK.
    1. In the File Download - Security Warning dialog, click the Run button.

      Note: If you are also prompted with an Internet Explorer Security Warning dialog, click the Run button.

    2. When the installation is complete, click OK in the Citrix online plug-in installation dialog.

Related topics

Overview of the Virtual Office CS or SaaS environment

Virtual Office CS or SaaS frequently asked questions

Internal notes


If you are having issues uninstalling Citrix using the steps above, you may need to use the Citrix Clean-Up Utility, an application designed by Citrix that removes all components of the Citrix client, which may be downloaded from Citrix here. External link

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