Uninstall, download, and install Citrix Receiver

Alerts and notices

Reinstalling Citrix Receiver may be required during Citrix Receiver updates, Virtual Office CS / SaaS migrations, or as part of troubleshooting Citrix issues.

Uninstall and reinstall

Note for FileCabinet CS users

When you uninstall Citrix Receiver, you also need to uninstall the FileCabinet CS CS Virtual Office print driver. Instead of following the steps below, see Citrix Receiver the FileCabinet CS Virtual Office print driver.

First, uninstall Citrix Receiver

You'll need to uninstall Citrix Receiver and delete all Citrix-related program files and folders. Watch the video or follow the written steps below.

Note: This video covers uninstalling from Windows 10.

  1. Open the Control Panel and click the Uninstall a program link.
  2. Click VO Citrix version [version #] in the list of applications, then click Uninstall.
  3. Click Citrix Receiver in the list of applications, then click Uninstall.
  4. Once all Citrix applications are uninstalled, verify that the following folders no longer exist on your workstation. Rename any of the folders that you find. To rename a folder, right-click and choose rename, then add ".old" to the end of the folder name.
    • C:\Program Files (x86)\Citrix
    • C:\Program Files\Citrix
    • C:\Users\%username%\AppData\Local\Citrix
    • C:\Users\%username%\AppData\Local\ICA Client
    • C:\Users\%username%\AppData\Roaming\Citrix
    • C:\Users\%username%\AppData\Roaming\ICA Client

    Note: The AppData folder is hidden by default. You may need to make hidden folders visible to gain access to it, or manually enter the path in the address bar in Windows Explorer.

  5. Reboot your computer.
  1. Open the Control Panel.
  2. Click Uninstall a Program under Programs in the Category view, or click Programs and Features in the Large icons or Small icons view.
  3. Highlight the Citrix application(s). If VO Citrix version [version #] is listed, remove that first.
  4. Click the Uninstall button above the program list.
  5. Once all Citrix applications are uninstalled, verify that the following folders no longer exist on your workstation. Rename any of the folders that you find.  To rename a folder, right-click and choose rename, then add ".old" to the end of the folder name.
    • C:\Program Files (x86)\Citrix
    • C:\Program Files\Citrix
    • C:\Users\%username%\AppData\Local\Citrix
    • C:\Users\%username%\AppData\Local\ICA Client
    • C:\Users\%username%\AppData\Roaming\Citrix
    • C:\Users\%username%\AppData\Roaming\ICA Client

    Note: The AppData folder is hidden by default. You may need to make hidden folders visible on the PC to gain access to it, or manually enter the path in the address bar in Windows Explorer.

  6. Reboot your computer.

Then download and reinstall Citrix Receiver

Once Citrix Receiver is uninstalled and all Citrx-related files are removed, you can download and install a new copy. Watch the video or follow the written instructions below.

Note: This video covers downloading and installing with Windows 10 and Chrome.

  1. Log in to NetStaff CS .
  2. In the NetStaff CS tab of the navigation pane, click the Applications link.

    Note: If you don’t see this link, you don’t have access to applications through Virtual Office CS or SaaS.

  3. From the Setup menu near the upper-right corner of the screen, choose Citrix. Show me.
    Citrix command
  4. The steps required to install Citrix Receiver vary by browser. Click the name of your browser to view the remaining steps.
    1. Click the VOCitrixReceiver.exe button in the bottom left corner of the window.
    2. In the Setup - VO Citrix dialog, click Install.
    3. When the installation is complete, click Finish.

    If you experience any issues installing or running VOCitrixReceiver.exe, try running the installation as administrator, or disable the user account control (UAC) setting.

    1. In the Opening VOCitrixReceiver.exe dialog, click the Save File button.
    2. The Downloads dialog opens. In this dialog, double-click VOCitrixReceiver.exe.

      Note: If you are prompted with an Open Executable File? dialog, click OK.

    3. In the Open File - Security Warning dialog, click the Run button.
    4. When the installation is complete, click OK.
    1. In the File Download - Security Warning dialog, click the Run button.

      Note: If you are also prompted with an Internet Explorer Security Warning dialog, click the Run button.

    2. When the installation is complete, click OK in the Citrix online plug-in installation dialog.

Updates

Some versions of Citrix Receiver will periodically check for updates. We recommend that you set your preferences to not check for updates. You can do this using the following steps.

  1. Right-click your Citrix Receiver icon in the system tray and choose Advanced Preferences.
  2. In the Advanced Preferences dialog, click the Receiver Updates link.

    If you do not see this option, you don't need to turn off update notifications.

  3. Select "No, don't notify me".

Can't open applications?

Error: Unable to Open application.ica

Error: Unable to Parse Command Line

"Starting" window freezes

Application opens off-screen

Blank window in Chrome or Unsupported function error in Firefox after launching the application

Repeatedly asked to save the application.ica download

Any other issues

Visit the Tips and troubleshooting section of the Citrix Receiver overview. You'll also want to make sure you meet the requirements for using Citrix Receiver; there are some environmental settings like antivirus and firewall that can interfere with the installation and usage of Citrix. Sometimes these issues come to light during the uninstall / reinstall process.

Internal notes


The Citrix Cleanup Utility is built into the Citrix install, therefore this tool should only be used as a last resort.  This tool should be used by the firm's qualified IT professional.  

After attempting the steps above, if users are experiencing errors from older versions of a Citrix client, they can try to run the Citrix Cleanup Utility provided in the following link: https://support.citrix.com/article/CTX137494 External link . ( What's this?)

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