COVID-19 - Your myPay Solutions team is here to support you

Alerts and notices

This article provides information for our Payroll Partners about the COVID-19 virus situation and what myPay Solutions is doing to assist with all of your payroll needs.

myPay Letterhead

Dear Valued Payroll Partners,

As COVID-19 continues to be a topic of concern across our nation and around the world, we want to reassure you that we are committed to ensuring the stability of our services to both you and your employees.

Our entire myPay Solutions team is up and running. We are here to support you now and will continue to do so as we have all year long, even as the surrounding business conditions change. Please continue to reach us through our 800.800.0047 toll free line, the direct dial number for your payroll specialist and/or their email address.

It is our honor and privilege to serve you, particularly through these challenging times. Together, we will find our way through and be stronger for it.

Elena Hesse
VP, GM myPay Solutions
Thomson Reuters

Coronavirus Aid, Relief, and Economic Security Act (CARES Act)

The Coronavirus Aid, Relief, and Economic Security Act (CARES Act), enacted on March 27, 2020, is designed to encourage Eligible Employers to keep employees on their payroll, despite experiencing economic hardship related to COVID-19, with an employee retention tax credit under the Employee Retention Credit and access to a federal loan for payroll purposes under the Paycheck Protection Program.

The CARES Act goes into effect for check dates beginning April 13, 2020.

INTERNAL ONLY: Clients should not be trying to defer the employer portion of FICA taxes until this date.

Development is still working on how this will be handled within SBPR and we are still waiting on additional guidance concerning if both ER FICA-SS and ER FICA-MED are eligible to be deferred.

  • The Paycheck Protection Program is part of the CARES Act that allows small business to potentially receive 100% federally guaranteed loans for payroll purposes.
  • Employers could be eligible for a loan of up to 2.5 x their average monthly payroll costs.
  • To get more details about a Paycheck Protection Program Loan and to see if your business qualifies, read the U.S. Chamber's Guide to Emergency Coronavirus Loans.
  • The SBA website contains a copy of the Application for a Paycheck Protection Program Loan.
  • You should consult your accountant or lender for further guidance if you have any questions about obtaining a Paycheck Protection Program Loan.
  • myPay Solutions has made a Paycheck Protection Program Report available within the myPay Solutions Direct application to help determine your average monthly payroll costs.
    • To run the Paycheck Protection Program Report, log into your secure portal, select Applications and open the myPay Solutions Direct application.
    • Once the program opens, choose Print Reports from the menu on the left, and select the report titled Paycheck Protection Program.
    • You can select the appropriate date range and reporting options based on your needs. The report defaults to 2019 totals and total gross wages for the timeframe selected. Show me.
      COVID PPP Report Selection
  • The Paycheck Protection Program Report includes:
    • Paycheck Protection Program Report example. Show me.
      COVID PPP Report Preview
    • The ability to provide details by employee or as a company.
    • The following explanations listed at the top of the report:
      • Total Gross Wages include all wages except Independent Contractor Earnings, Reimbursements, and Federal Unemployment. The Monthly and 2.5 x Monthly Average calculations exclude compensation over $100,00.00.
      • Employer Paid FICA includes the Employer Portion of Social Security and Medicare.
      • State Unemployment includes any State Unemployment amounts.
      • Employer Contributions include any Employer Reported Health Insurance and Retirement Contributions.
    • Column Details for both Employee Details and Company Totals:
      • Total: This is the total amount as depicted for the specified row.
      • Compensation in Excess of $100,000: This is the earnings in excess of $100,000.
      • Monthly Average: This is the amount listed in the total column subtracting any Compensation in Excess of $100,000 divided by 12.
      • 2.5 X Monthly Average: This is the amount of the monthly average multiplied by 2.5.
  • The Paycheck Protection Program Report excludes:
    • 1099 wages paid
    • Reimbursements (Exclusion is done by name containing “REIM”)
    • Federal Unemployment Taxes
    • Costs over $100,000 on an annualized basis for each employee. The amount that is in Excess of $100,000 will appear in a separate column.
  • For purposes of calculating the average monthly payroll, most businesses will use the average monthly payroll costs for 2019, excluding costs over $100,000 on an annualized basis for each employee.

Note: Currently there is conflicting guidance from the government about whether to use calendar year 2019 information for the loan application or to use the 12 months data prior to the date of filing the loan application. If you wish to run the report for any specific 12-month period, you can modify the date ranges of the Paycheck Protection Program Report to fit your lender’s needs.

  • If you are a seasonal employer, you can run the report for the 12-week period beginning Feb. 15, 2019 or March 1, 2019 (decided by the loan recipient) and ending June 30, 2019 to obtain your average monthly payroll costs.
  • If your business was not in existence during previous periods, you can run the report for the dates of Jan. 1, 2020 to Feb. 29, 2020 to obtain your average monthly payroll costs.
  • You should confirm with your lender which specific look-back dates they require for your application.

As we move into 2nd Qtr. 2020, some clients are asking us to suspend or delay the impound of their payroll taxes. Though we do not recommend changing your tax filing status, we understand your interest in learning more about this option for Q2-2020.

If you wish to pursue this option, keep in mind that you must stay off tax filing for the entire quarter. Here is what you need to know if you want to pay your own taxes and file your own tax returns, i.e. change to Non-Tax Filing Status.

For Employers who pay all of their Employees by check:

  • We will change your filing status to Non-Tax Filing.
  • We still process your payroll as usual.
  • No taxes will be impounded from your account.
  • We will produce signature ready tax returns for you to sign and file directly with the agencies yourself.
  • You will be responsible for making your tax payments as recommend by Federal, State and all local agencies.
  • You will *NOT* be charged additional fees for changing your filing status. We will waive this fee.

For Employers paying any of their Employees via Direct Deposit:

  • In order to keep Direct Deposit services, we will waive our normal process and place you on a 96-hour impound profile.
  • Payroll will need to be submitted minimum one week prior to pay date.
  • If you are paying weekly, we may need to change your schedule to bi-weekly.
  • Funds will be pulled four days prior to pay date.
  • We will change your filing status to Non-Tax Filing.
  • We still process your payroll as usual.
  • No taxes will be impounded from your account.
  • We will produce signature ready tax returns for you to sign and file directly with the agencies yourself.
  • You will be responsible for making your tax payments as recommend by Federal, State and all local agencies.
  • You will *NOT* be charged additional fees for changing your filing status. We will waive this fee.
  • Contact your myPay Solutions Payroll Specialist to assist you if you choose to make these changes.
  • The client will need to sign the Tax Waiver for NTF.
  • You can copy and paste this NTF Client Communication and email them the details for making their deposits.
  • The Employee Retention Credit is part of the CARES Act designed to encourage businesses to keep employees on their payroll.
  • The Employee Retention Credit provides for a fully refundable tax credit equal to 50% of qualified wages (including qualified health plan expenses) paid between 03/13/2020 and 12/31/2021. The maximum amount of qualified wages taken into account for each employee is $10,000.00 (for the year) which makes the maximum tax credit $5,000.00 ($10,000.00 x 50%) per employee (for the year).
  • Get the full details on the IRS website regarding the Employee Retention Credit under the CARES Act.
  • You should consult your accountant for further guidance if you have any questions about the Employee Retention Credit.

No. An Eligible Employer may not receive the Employee Retention Credit or defer the payment of the employer portion of the SS tax if the Eligible Employer receives a Small Business Interruption Loan under the Paycheck Protection Program that is authorized under the CARES Act (“Paycheck Protection Loan”). An Eligible Employer that receives a paycheck protection loan should not claim Employee Retention Credits.

Source: IRS - https://www.irs.gov/newsroom/faqs-employee-retention-credit-under-the-cares-act

  • Quarterly Federal Tax Forms for the first quarter ending March 31, 2020 are due on April 30, 2020.
  • Our tax team is working diligently to get these posted as soon as possible, but please note if you see a Form 941 posted it may still be a preliminary copy and not the final.
  • Final returns will be filed by 4/30/20 and any form changes will be reflected on the portal.
  • After logging into your secure portal, select the client name on the left under Document Presentation. When the page loads, select the Accounting option. Show me.
    MPS Portal Accounting folder
  • The quarterly returns for both federal and state are available under the following folders: 3/31/19, 6/30/19, 9/30/19 and 12/31/2019
  • The annual returns for both federal and state are available under the 12/31/2019 folder.

Your company tax agency ID numbers can be found on your tax returns.

  • In these instances we will open a document presentation only portal for the client to obtain old data or access a copy of a PPP report. The payroll specialist will need to run the report for the client to obtain from their doc pres folder.
  • Before submitting any requests: Verify if anyone (client or RA) has access still - some termed clients may be still active.
  • Submit a portal request template internally requesting document presentation access. As long as they are the same person with the same email address as we show on file, no portal request form is needed from the client.
  • On your internal portal request, note in the notes COVID 19 PPP LOAN.
  • We can only provide this access to one of the following contacts, using the email address we show on file for them:
    • RA
    • Owner / Executive
    • Payroll Admin
    • Secondary Payroll Admin
  • The client will receive access to document presentation.
  • If the PPP report is needed, the specialist would need to run the report for the client and put it out in doc pres folder for the client.

Families First Coronavirus Response Act (FFCRA)

The FFCRA provided for expansions to Paid Sick Leave under Expanded Family and Medical Leave (EFMLA) and Emergency Paid Sick Leave (EPSL) for COVID-19 related reasons and created the refundable paid sick leave credit and the paid childcare leave credit for eligible employers.

Visit this page to see how your payroll specialist can set up accruable benefit tracking for COVID-19 leave: Tracking COVID-19 Sick Leave

  • Employers will be able to claim a payroll tax credit for wages paid for both the Expanded Family and Medical Leave and Emergency Paid Sick Leave.
  • A dollar for dollar credit for sick leave and paid FMLA wages against the 941 tax liability (EE/ER SS Tax & EE FIT). A refund is possible for amounts that exceed what is available as a credit. The limits on what can be claimed mirror the caps for what must be paid.
  • Employers will be able to claim these credits based on qualifying leave they provide between April 1, 2020 and December 31, 2020. Leave benefits and payroll credits will not be retroactive.
  • The IRS has released Form 7200 for employers to use to apply for payroll tax credits under the FFCRA.
  • COMING SOON

Click here to download and print a copy of the mandatory employee rights poster that employers must display per the DOL: https://www.dol.gov/sites/dolgov/files/WHD/posters/FFCRA_Poster_WH1422_Non-Federal.pdf

More information on the poster requirements can be found on the DOL website: https://www.dol.gov/agencies/whd/pandemic/ffcra-poster-questions

COVID-19: Other Common Payroll FAQs

IMPORTANT: Please login to your myPay Solutions portal regularly. We post important information daily as we receive it, such as unemployment claim notices, that need your action and attention in the Urgent Correspondence, Action Required Folder. Show me.

COVID-19 Unemployment Claim Info

Due to the impact of COVID-19, many businesses are working with their employees to assist them in filing unemployment claims. myPay Solutions handles the unemployment tax filing, but the filing and processing of unemployment claims must be handled by the employee, the business and the unemployment agency.

Some businesses may have mistakenly listed myPay Solutions as the record of address for agency correspondence. To ensure prompt receipt of time sensitive correspondence, please make sure your business address is on file and up to date with the agency instead of ours.

Michigan Unemployment : At this time, MiWAM online unemployment system is not available. Technical teams are working to resolve the issue as quickly as possible. 03-31-20

The state of Michigan is asking that all unemployment claims are filed through MiWAM.

This affects both employers and employees

For Employees: https://miwam.unemployment.state.mi.us/ClmMiWAM/

For Employers: https://miwam.unemployment.state.mi.us/EmpMiWAM/

  • Employees can access check stubs online via our web employee portal options. Please click here for additional information on setting up and maintaining web employee portals.
  • Employees currently receiving live/paper checks are encouraged to setup direct deposit or paycard deposit. Direct deposit can be setup online through the myPay Solutions Direct payroll application. If you’d like to setup paycard deposit for your employee(s), please contact your payroll specialist.
  • If direct deposits or paycard deposits are not viable options, please contact your payroll specialist to discuss additional options for distributing live paper checks.

Our development team has been watching the progress and has already started planning for potential changes. If any potential legislation is passed, we are confident we will be able to implement changes as needed.

Neither the federal government nor any state at this point has unilaterally delayed tax payments. If this changes, we will look at the situation at that time.

While each state may respond differently to unemployment eligibility/requirements related to COVID-19, your best resource is your state specific unemployment website. Some states have released updated guidance considering current events and can provide you with contact information for further questions.

At this time 940 taxes will continue to be paid and are not delayed nor a credit provided.

At this time SUTA taxes will continue to be paid and are not delayed nor a credit provided.

At this time the Federal COVID-19 Sick Act is handled independently form any State COVID-19 sick time. The Federal COVID-19 is not a utilized as sick benefit as much as a furlough pay item.

At this time we are still awaiting for the State agencies to pass laws that will encompass how they will provide credits or incentives.

We currently have a team of people monitoring this and waiting for those to pass to assist in the implementation in our system.

We became aware yesterday that IRS is not currently taking live calls. SSA is experiencing heavy delays and reduced staffing of their phone lines due to COVID-19 per their phone recording.

We have heard the same story from many state and local agencies as well.

These developments are causing delays in the our handling time of any notices we receive, however we are diligently working to address them as quickly as the agencies allow.

  • Clients who are currently eligible for direct deposit can transition any non-direct deposit employees to direct deposit employees can view their paystubs via the Employee Self Service option.
  • Clients can hand write checks to employees or print checks from the portal if the functionality is there.
  • If needed, we can ship check stock to the temporary business location/payroll admin’s temporary address as long as UPS is delivering.
  • Clients can also check with their accountant to see if the checks can be printed and disbursed to the payroll admin or employees from their office. Clients need to inquire about this option directly with their accountant.
  • We can transition clients who are remote check printing to print and ship clients if they would like and we can ship all checks to the temporary business location/payroll admin address as long as UPS is delivering. If you have a client who wants to make this change, please see your Supervisor.

Georgia

The Georgia Department of Labor (GDOL) has adopted an emergency Rule 300-2-4-0.5 Partial Claims, effective March 16, 2020. The rule mandates all Georgia employers to file partial claims online on behalf of their employees for any week during which an employee (full-time/part-time) works less than full-time due to a partial or total company shutdown caused by the COVID-19 public health emergency. Any employer found to be in violation of this rule will be required to reimburse GDOL for the full amount of unemployment insurance benefits paid to the employee. Download the How Employers File Partial Claims Desk-Aid found on the GDOL Alert Page and follow the step-by-step instructions.

Filing partial claims results in your employees receiving unemployment insurance (UI) benefit payments faster, usually within 48 hours for claims filed electronically. Employees for whom you file a partial claim are NOT required to report to a Georgia Department of Labor career center, register for employment services, or look for other work.

Michigan

  • PER THE STATE of Michigan: If an employer is laying off employees due to COVID-19, the individual filing the claim would list COVID-19 as the reason of separation. The Seeking Work Waiver is NOT REQUIRED. Employers are not required to take additional steps prior to laying off employees due to COVID-19.
  • This waiver is only required if Employers are laying off employees for general business purposes. NOT DUE TO COVID-19.
  • Seeking Work Waiver - If you are an employer temporarily laying off workers, you can request a waiver of the work registration and seeking work requirements for your laid off worker(s). This waiver can only be requested if you expect work to be available within 45-days of the individual’s last day of work and must be requested prior to the individual becoming payable for benefits. To request this waiver, employers can log into their Michigan Web Account Manager (MiWAM) at www.michigan.gov/uia and click on the Seeking Work Waiver link. Employers will be required to enter the employee’s last day worked and back to work date. If the laid off worker does not return to work within 45-days of the last day worked, the individual will need to register for work and begin looking for work. The waiver cannot be extended and late waiver requests or requests submitted without the required information will not be granted.
  • Unfortunately, this is outside myPay Solution’s services and abilities to assist with. The client should contact the state unemployment office or their accountant for guidance or further information.
  • Waiver Notice : https://www.michigan.gov/leo/0,5863,7-336-78421_97241_90031-509752--,00.html
  • How To Steps to Request Waiver : https://www.michigan.gov/leo/0,5863,7-336-78421_97241_89981-100433--,00.html

Payroll special item types

  • COVID – 19 Extended Child Care
  • COVID – 19 Other Care
  • COVID – 19 Self Care

Payroll Journal report

Once the above payroll item types are used on a live payroll they will show on in the following ways:

  • As a pay item on each Employee individual check that used the item for that payroll. Show me.
    COVID Reports PR Journal 1
  • As a pay item on the company totals page summarizing the total amount used for that payroll. Show me.
    COVID Reports PR Journal Co Totals

Cash Requirements and Deposits report

There are no changes to the Cash Requirements and Deposits Report as Development is anticipating the variables to be updated soon.

  • The tax liability will be reduced by the FICA-SS employer amount.
  • If a credit forward is available, it will not reflect here either. Show me.
    COVID Reports Cash Reqs Report

Depository Totals report

There are no changes to the Depository Totals Report as Development is anticipating the variables to be updated soon.

  • The tax liability will be reduced by the FICA-SS employer amount.
  • If a credit forward is available, it will not reflect here either. Show me.
    COVID Reports Depository Totals report

Tax Deposit report

  • This report will show the carry over amount the client has available for the next payroll.
  • If your client is asking for these Payroll Items to be setup add this report to their report profile to allow them to see the carry over. Show me.
    COVID Reports Tax Deposit report

Related Checkpoint Learning Courses

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The Families First Coronavirus Response Act of 2020 - Overview Course from Checkpoint Learning

This nano course discusses family and medical leave, sick leave, tax credits to employers and self-employed taxpayers providing the leave, and the effect on employer-sponsored health plans. This course provides a general review of new developments in taxation. This course is most appropriate for the professional with a background in taxation who is interested in keeping current in this area.

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Economic Stimulus in the Age of Coronavirus - the CARES Act - Webinar from Checkpoint Learning

This webinar will address the key individual and business tax provisions of the sweeping 2020 economic stimulus legislation, the Coronavirus Aid, Relief and Economic Security Act (CARES Act). The legislation, designed to aid the American workforce and businesses in the wake of the coronavirus pandemic in the U.S., offers a multitude of individual and business tax provisions, along with the expansion of state unemployment benefits programs and SBA-guaranteed loan programs.

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Coronavirus: How to Prepare Your Business, Employees, and Customers - Webinar from Checkpoint Learning

How you respond in the middle of a disaster will determine whether you just survive or you actually thrive. How do you protect your business, your employees, your customers? What will you do if a customer or client is diagnosed with Coronavirus after visiting your office? What are you legally required to do to protect your employees? So many questions, so many risks, so many opportunities! We will discuss the critical issues you need to consider, how to develop a response plan, and how to find the silver lining.

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Critical Tax and Practice Updates in the Age of Coronavirus - Webinar from Checkpoint Learning

Taxpayers and tax practitioners face mounting challenges in the age of the coronavirus. This webinar will address the key tax provisions of the Families First Coronavirus Response Act and pending legislation expected to authorize payments to American families and businesses. We will also discuss the tax payment relief provided by IRS Notice 2020-17, with up-to-the minute updates as additional filing season relief provisions are made available to taxpayers and tax practitioners.

Related Resources

myPay Solutions Reps: Please forward any clients that reach out to you regarding urgent payment concerns due to the coronavirus to our Hartford contact, Peter Short at peter.short@thehartford.com. Clients can also contact The Hartford payroll billing service team at 1-877-287-1316 and talk to a team member right away.

The Hartford Logo with COVID-19

Valued Partners,

During these unprecedented times, we hope you, your families and your employees are healthy and safe. The global pandemic we face has impacted communities, businesses, employees and customers, sometimes in heartbreaking ways. Sadly, it appears this will continue for at least some time. Our thoughts go out to everyone directly and indirectly dealing with health issues related to COVID-19. And our deepest thanks go out to those healthcare professionals and others working hard, and risking their health and livelihoods to help confront this challenge head on.

That thanks includes our incredible distribution partners like all of you who are also on the front lines of this fight. You see firsthand how this pandemic has affected customers, and are doing whatever you can to help them. You're amazing: We deeply appreciate the work you do. Please know that we will do all we can in the weeks and months ahead to help you continue this important work. In addition, we will do all we can to stay close and connected as we help you and our shared customers. Just as they depend on you, you can depend on us.

We have created this document to provide you with more details on exactly what you can expect from us and the steps we are taking to help our shared customers during this crisis. Here are some of the highlights:

  • Business resiliency: We took quick and appropriate action to help ensure the health and safety of our employees, business and communities. Throughout this crisis, we have been 100% operational and last week more than 95% of our employees were able to work remotely.
  • Billing grace period: We will help your personal and commercial lines customers who are having financial difficulty because of COVID-19. You can contact the applicable service area (listed in the attached document) for help with billing or payments issues. If your customers contact us directly, we will provide assistance.
    • We will be suspending cancellations for non- payment until May 1, 2020, and we will not be assessing late fees for premiums due on or before May 1, 2020.
    • We hope this grace period will help give customers the breathing room they need to weather this crisis. We will revisit and timely consider this suspension based on the facts and circumstances that develop over the next five weeks.
    • We will also continue to comply with any directives issued by state departments of insurance on billing issues
  • Additional flexibility: We will be flexible with our premium audit and policy renewal processes to help ease the burden that can come with needing to manage through a challenge like the one we're currently facing. We're willing to work with you – you tell us what you need.

I have total confidence in The Hartford's ability to meet this challenge. We have a deeply experienced team who are among the best in the industry at what they do. We've spent more than 200 years helping customers to survive and thrive through difficult times like these. This is why we exist.

On behalf of myself, and our 19,000 employees, I want to thank you for your continued commitment, tenacity and will to push forward. We will get through this together.

Best regards,

Doug Elliot
President, The Hartford

  • SwipeClock (Workforce Management) will provide temporary billing hiatus for companies in distress due to the COVID-19 crisis.

    In recognition of this need, SwipeClock has created an emergency billing hiatus program that will allow companies with zero punch activity to keep their accounts without minimum fees.

    This will allow us to assist our clients to keep their accounts in place without having to cancel their account. This is important since our Workforce HUB clients are using this to access their paycheck stubs which they need to file for unemployment.

    Clients who are requesting this must have zero punches on their account for the entire month.

  • If a client requests the suspension of their Workforce Management client, please do the following:
    • Inform them that no punches must occur on their account for the entire month to meet the requirements for this billing hiatus. Please let them know that they will not be billed for Workforce Management until they run another payroll with us.
    • Send an email to the Workforce Management Inbox (Workforce Management Workforce.Management@thomsonreuters.com), requesting a billing hiatus. This email must include:
      • MPS ID
      • Client Name
      • Payroll contact at company requesting the billing hiatus
    • Please record in FLASH using COVID 19 in notes.
    • The request will then be forwarded to Rachelle Caldwell (Rachelle.caldwell@mypaysolutions.com) to enter into the official request form to SwipeClock where it will be processed.

We are fully functional to setup and process shipments for Rapid Pay Cards. A few things you need to know are bulleted below:

  • Rapid Pay Card setups will be completed between the hours of 10:00 am and 3 pm.
  • If you request a Rapid Pay Card after 3 pm it will be setup the next business day.
  • Once the Rapid Pay Card is setup you will receive a response to your request email asking you to do the following:
    • Add the direct deposit information to the employee
    • Log a shipment in EMS printing a label and a pack out to the pack out room.

Please keep in mind that we will do our best to setup Rapid Pay Cards the same day they are submitted if they are submitted by 3 pm est. However, please set the expectation that it may take a few days for this process to be completed.

Given our quickly changing environment, we are looking to proactively contact all print and ship clients to discuss different options. We’ve outlined some instructions below. Please have this completed by noon on Thursday, March 26.

  1. Contact your clients listed on the spreadsheet. Clients may be listed more than once for multiple payroll schedules.
  2. Update/modify columns I – M in the spreadsheet as necessary. If the information is the same for both payroll schedules, please only update one line.
  3. We have included the script below to help initiate these conversations and provide options available.

Communication to have with clients

Hello _______,

I am calling you today to make sure you know about our additional options for getting your employees paid. Today, we happily offer you the print and ship service. As it stands today, we have no indication that we cannot continue this service. We did however want to be proactive just in case you are finding it difficult to route the checks to your employees now. Here are the options we can do for you:

  1. Move any or all of your employees to direct deposit
    1. No additional fee
    2. Straightforward process
    3. You would save money as well
    4. (If the client does not submit payroll 48hrs out, you need to move them to that if they choose this option)
  2. You have the option to print the checks at your own location.
    1. No additional fee from us, though you would need to get proper check stock
    2. We would send you enough to cover your needs for a month
    3. I will send you the contact information for our supplier, and you can order more going forward directly from them.
  3. You can choose Pay Cards for some or all of your employees.
    1. Great option for employees who do not have a bank
    2. We charge no extra fees, however the Pay Card company has a chart of theirs, pretty reasonable, I will send information for Rapid!

Since clients may no longer be available at the normal shipping address we have on file, verify the address listed in the EMS Shipment screen with the client to ensure we are shipping to the correct address. In column M, please put Yes once the shipping address has been verified if we will continue to print and ship their checks.

I just want to reiterate it’s not currently mandatory for clients to stop our print and ship service. However, if they want us to continue we need to ensure someone will be available at the location we are delivering checks. We also want to ensure clients are considering alternative options.

Please contact your supervisor if you have any additional questions.

We want to confirm the details of our AutoPay client payrolls prior to processing them during these uncertain times for the businesses we serve.

  1. Reach out to your autopay client to confirm their payroll is still accurate and should be processed before the processing date/time.
  2. If you cannot not reach them before processing, contact them via every channel you have, email, phone, secondary PR Admin, and finally RA.
  3. If you still get no response, let your supervisor know the following so we can assess how to proceed client by client:
    • What business is the client in
    • How much is the payroll funds/direct deposit
    • How long have they been in business

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C-19, Coronavirus